Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Executive Summary
Dedicated and passionate Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Core Qualifications
Operations management
Staff development
Supervision and training
Calm under pressure
Complex problem solving
Computer-savvy
Professional Experience
Area Rental Manager, 08/2013 to 08/2014 Cumulus Media – Youngstown, OH,
Surpassed revenue goals in six consecutive months from March 2014 to August 2014
Improved full time retention from 47% in September of 2014 to 75% by September 2014 thru relationship building and weekly 1 on 1's with members of all different management levels
Produced and led the Oregon/SW Washington group with 31 promotions over a 12 month period into various departments within the company including daily rental, human resources, car sales and remarketing
Rolled out and oversaw Monthly Area Sales Training for all employees which helped area to Lead all regions in Oregon and Southwest Washington in additional product sales from January 2014 thru September 2014
Achieved 11.1% growth thru aggressive marketing efforts to gain new business from local body shops, dealerships and corporate accounts
Increased profits $70/car over the prior fiscal year by developing, initiating, and managing an "Area Absolutes" guidelines for all management to follow.
Airport Branch Rental Manager-PDX, 08/2011 to 08/2013 Enterprise Rent-a-Car – City, STATE,
Oversaw the 16th largest Enterprise location in the entire company and led a team of 70-75 employees each month
Achieved customer service scores of 90 or better on 4 separate occasions and led all airports in the entire company twice for highest customer service scores
Served as mentor to multiple new employees each month coming from various regions across the group as part of the Airport Best Persons Program
Communicated with customers from various corporations with rental requests and other concerns via e-mail and phone in order to ensure a good experience and increase brand loyalty.
Built and implemented an AM/PM schedule that is still used today to increase consistency amongst employees' monthly schedules and boost morale to enhance a more productive work environment.
Guided and developed 13 assistant branch managers into branch manager roles across the Oregon/SW Washington Group
Branch Rental Manager, 07/2010 to 08/2011 Enterprise Rent-a-Car – City, STATE,
Boosted growth by 13% thru implemting daily and weekly marketing dates for all employees in the office
Built and enhanced great relationships with various dealerships such as Lexus of Portland, Canyon Road Auto Body, Beaverton Honda and Atomic Auto to exclusively use Enterprise Rent-a-Car over the competition for rental needs
I
Instituted and assigned an opening and closing duties list to ensure that the store open and close on time each day.
Completed tasks throughout the day to maintain cleanliness throughout the coffee shop.
Promotions Intern, 01/1 to 08/2004 Salem-Keizer Volcanoes Baseball Club – City, STATE,
Directed promotions for 3 separate theme nights, creating and distributing fliers to community businesses to increase awareness of the team.
Developed and executed a plan with the team owner on selling single Planters peanut bags to increase game-day concession sales.
Ensured delivery of items to businesses in the area to keep members of the community current on the team's upcoming events.
Performed in a team with 5 other interns on daily projects and assignments to effectively complete assigned work.
Education
Bachelor of Science: Business Administration Sports Business Psychology, Expected in 6 2006 University of Oregon - Eugene, OR GPA: GPA: 3.10
Business Administration Sports Business Psychology Proficient in MS Word, Excel, Power point GPA: 3.11
Affiliations
Skills
Sales/Relationship Building with accounts, Accounting, Customer service, Handling multiple phones
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