Objective - To obtain a position that will allow me to continue to grow professionally, as well as, drive an impact to both the business and the personnel. To create a culture, within the constraints of the business model, that drives and embraces change. To drive communication and challenge myself and direct reports to continue to grow our business and careers. Outstanding communication and interpersonal skills with strong abilities in relating and cooperating with all levels.
Summary of qualifications - Strong knowledge of retail industry. Strong retail operational skills: Emphasis on customer service areas, receiving areas, as well as sales floor. Effective leadership skills with an emphasis on team development. Ability to meet expectations (Especially on latest performance review) Effective ability to analyze data. Possess high level of professionalism. Excellent time management and organizational skills.
Lennox based operating systems. Thorough knowledge of Microsoft word, power point, and data base entry and graphing applications. Ability to type in excess of 45 words per minutes.
Responsible for implementing and overseeing financial and operations programs within the Market and ensuring that these programs achieve key company objectives related to overall financial and operational impact and results.
Lead the store teams in executing Financial and Operational Retail processes and initiatives. I coached and developed employees around operational processes and worked with Store leadership to review operational controls and results and ensured the Store practices are maximizing margin and profitability whilst limiting overall expenses and liability.
Responsible for overseeing store programs through effective delegation and management of work, employees, time, and resources. Oversaw all opening and closing procedures in the store. Oversaw store compliance with all policies and procedures. Additionally responsible for increasing sales and maximizing margin return.
Responsible for overseeing the day to day activities of hourly associates within all Departments. Responsible for the effective training, mentoring, and coaching of all employees. Responsible for managing associate performance, as well as, sufficient schedule coverage. Responsible for providing superior customer service with assisting customers in all capacities available to drive the overall company purpose.
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