Versatile Operations Manager adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
· Tracked Valid % ensuring the business is operating proficiently to network standards focused on Cost where we graded throughout 88% compared to previous at 73% which led to a Gain of 15%.
· Saved UPS Revenue Recovery over $275,000 annually after leading end-to-end mapping of Valid testing in process which led to over 90% of Packages being accepted without rejection rate.
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