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Area Manager Resume Example

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AREA MANAGER
Summary

Enthusiastic, reliable, loyal, self motivated, and a determined closer with operational management experience. I am a strategic sales professional , with excellent client and project management skills. Results-oriented with strong ability to problem solve, increase my marketshare and motivate others . Looking forward to begin a new challenge within a successful team.

Languages

Fluent in speaking  and writing English & Spanish, and entry level Portuguese

Skills
  • Self motivated and sales minded
  • Punctual always with a sense of urgency
  • Loyal and hardworking
  • Results-oriented
  • Positive and professional
  • Productive and sales driven
  • Business development experience
  • Time management
  • New employee onboarding
  • Client-focused
  • Creative problem solver
  • Marketing/cold calling
  • Training and development
  • Computer proficient Word, Powerpoint, Salesforce, Excel etc.
Experience
Area Manager - Go Rentals (Houston, TX)August 2018 - March 2020
  • Area Manager for the only Forbes Travel Guide Brand Official Elite Car Rental Company in the World. Leader of service and sales team Go branded Carcierges. Coordinate monthly employee schedules, guest retention and financial accountability for my locations while increasing our marketshare within the private aviation and High wealth management industry.
  • Create deep meaningful relationships with our clients and partners. The word NO is not in my vocabulary.
  • Oversaw inventory purchases and sales contracts to keep records current and complianTrained and mentored new employees , and coached current staff to maximize team performance, achieve daily performance objectives, and goals with our daily Know Your Go.
  • Realigned procedures and daily protocols with changing business demands In the private aviation industry.
  • Maximized sales by effectively rolling out new incentive programs to motivate our partners, FBO's and Operational Managers to achieve monthly targets.
  • Communicate , Analyze and assess market shifts to maximize opportunities and establish possible leads into new markets in the High Wealth Management and Private Client sectors.
  • Analyzed production, quality control and maintenance reports to detect and address production problems.
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Boosted team morale and overall revenues by creating and implementing sales contests. and outings with my team.
Time Share Owner Line Sales Consultant - Orange Lake Resort/IHG (Galveston, TX)May 2017 - May 2018
  • Provided a dynamic consistent timeshare owner sales presentations.
  • My hard work and dedication led me to be the consultant of the month for September 2017 with over $130,000  highest sales volume for the month and a consistent top seller.
  • I ensured a superior, fun, honest and ethical owner experience while our owners and guests were visiting the resort.
  • Ensured all questions were answered in a professional, informative, diplomatic and correct manner.
  • Discovered the owner's needs & interests and created a personalized plan to help them re-modify their portfolio with Holiday Inn Club Vacations to fulfill their vacation dreams and timeshare ownership goals.
Branch Operations Manager - Hertz Local Edition (Houston, TX)June 2008 - May 2017
  • Assisted in hiring process for potential manager trainee positions , Managed a team of ten in a fast paced environment.
  • Held Daily team building huddles to motivate, and build employee morale.
  • Coordinated and communicated with my staff  daily for proper distribution and upsells of vehicles . 
  • Identified  new target accounts and developed relationships with large area businesses to maintain a constant flow of new contracts, resulting in at least $40,000 last year in added revenue.
  • Exceeded monthly individual and branch sales goals by remaining on the top three revenue management month end list in our area.
  • Saved my branch $191,000 in direct operating expenses In 2015.
  • Met and maintained  the wants and needs of our business accounts by providing the best service possible to exceed our mutual client's demands and expectations.
  • Handled and resolved customer service issues.
  • Facilitated coaching, mentor, and development resulting in at least 12 employee promotions throughout my career with Hertz.
  • Coached staff on policies, procedures and performance strategies.
  • Managed branch files per recordkeeping and compliance requirements.
  • Reported daily averages and shortages to the distribution department.
  • Presented informational sales presentations to potential accounts to build symbiotic client relationships.
  • Prepared presentations, briefs and status reports for upper level management meetings.
  • Scheduled staffing for multiple branch locations.
  • Assembled in-store marketing displays.
Assistant Operations Manager - Select Car Rental (Boston, MA)February 2004 - June 2008
  • Recruitment, retention, and preparation of the workforce for five branch locations.
  • Maintained corporate accounts, accounts receivable, and inventory control.
  • Strong attention to detail and problem solving.
  • Provided personalized service by showing personal attention to client's unique needs, interests and expectations.
  • Managed the start up of two Penske truck locations in the Boston area with a fleet of at least fifteen vans and trucks for Select Car Rental.
  • In-fleeting, registering, plating, and preparing the bill of sales for new and sold automobiles
  • Won bid to be preferred vendor for the The Four Seasons, Ritz Carlton, Seaport Hotel, and many other fine hotels, and auto body shops.
Education and Training
Some College (No Degree) in Hospitality Travel & Tourism Mount Ida College, , Newton, MA, United States

1997-1999

LinkedIn

http://linkedin.com/in/adelina-villatoro-261276a4

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Resume Overview

Companies Worked For:

  • Go Rentals
  • Orange Lake Resort/IHG
  • Hertz Local Edition
  • Select Car Rental

School Attended

  • Mount Ida College

Job Titles Held:

  • Area Manager
  • Time Share Owner Line Sales Consultant
  • Branch Operations Manager
  • Assistant Operations Manager

Degrees

  • Some College (No Degree) in Hospitality Travel & Tourism

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