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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Exceptional customer-obsessed professional who addresses inquiries and resolves problems as they arise. Collaborative activator inspired by passion and motivated by challenge.
Skills
  • Exceptional interpersonal communication
  • Adherence to high customer service standards
  • Customer-obsessed
  • Experience in conflict resolution
Work History
Area Coordinator , 04/2015 to Current
Department Of Administrative Services, State Of OhioBurton, OH,
  • Act as Building Supervisor when professional staff is absent, absorbing all responsibilities including but not limited to: monitoring and setting up for events in the building, delegating responsibilities among staff, enforcing building policies with guests, and locking/alarming the building when closing
  • Conduct bi-weekly meetings for 30 staff members addressing professional staff concerns and implement an open-forum model empowering staff to make decisions on crucial matters regarding the workplace
  • Collaborate with professional staff and co-workers to design and execute training and orientation workshops for continuing and new employees
  • Identified individual development needs with appropriate training
  • Enforce University and department policies via recognition and discipline process created by the Senior Manager staff in collaboration with professional staff
  • Investigate and resolve customer inquiries and complaints in a timely and empathetic manner

Fitness Instructor , 05/2015 to Current
Ascension HealthColumbus, IN,
  • Teach 3 classes per week for max. 30 patrons per class
  • Lead patrons in high-intensity interval training by coaching proper techniques, offering modifications, and motivating patrons
  • Create a new playlist every class that synchronizes with the level of intensity of each workout and contributes to a motivating workout environment
  • Asses patron needs and adapt communication style to create a positive and effective workout environment
Senior Orientation Leader, 01/2015 to 07/2015
Rutgers New Student Orientation And Family ProgramsCity, STATE,
  • Addressed questions from parents, family members, and students regarding University policies, federal laws (FERPA), and academic/social concerns
  • Spoke on a panel to parents and families sharing personal stories regarding the transition to Rutgers and addressed their questions/concerns regarding their role in their student's transition
  • Member of Leadership Team staff, responsible for modeling exemplary behavior for new staff while welcoming over 8,000 students and family members
  • Mentored new staff members regarding successful communication techniques, conflict resolution strategies, and managing personal challenges
  • Facilitated presentations (Prezi, Google Slides) to incoming first-years about sensitive social justice issues and academic experiences
  • Acted as a Resident Assistant on duty for overnight program; conducted building rounds and enforced Residence Life and program policies when necessary
  • Designed and executed late night programs including Zumba, Yoga, and Healthy Eating for students
Education
Bachelor of Arts: Communication, Expected in 2017
Rutgers University - New Brunswick, New Jersey
GPA:
Accomplishments
  • Rutgers University Chancellor's Nominee for Student Charter position on Board of Trustees, April 2016
  • Excellence in Leadership Award, August 2015
  • Designed and executed training program for staff team regarding confrontation and difficult conversations in the workplace, increasing productive criticism in the workplace. Program was adopted by professional staff to execute for senior management team.
  • Developed and executed staff Olympics training to increase staff morale while keeping work concepts relevant and active in the curriculum.
Certifications
  • National Association for Fitness Certification, Group Fitness Instructor, May 2016
  • New Jersey State Safety Council Defensive Driving Certified, March 2016
  • Adult CPR/AED Red Cross Certified, January 2016

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School Attended

  • Rutgers University

Job Titles Held:

  • Area Coordinator
  • Fitness Instructor
  • Senior Orientation Leader

Degrees

  • Bachelor of Arts

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