Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Talented Satellite Tech with background delivering high-quality satellite service to customers. Completes work accurately by laying cables and installing devices in extreme temperatures, confined spaces and on ladders. Arrives at each job location during expected time window and completes work quickly to boost customer satisfaction ratings. Outgoing Satellite Technician proficient in products for TV, internet and WiFi systems. Demonstrated success in managing workloads, increasing sales and maintaining records. Ready to bring 13+ years of experience to a dynamic role with a growing team.
Skills
- Upselling techniques
- Repair expertise
- Equipment installation
- System upgrades
- Device configuration
- Outlet installations
- Advanced troubleshooting
- Parts replacements
- Service configuration
- System repairs
- Cable pulling
- Using instruments
- Instructing customers
- Diagnosing issues
- Safety awareness
- Maintaining components
- Configuring devices
- Installing equipment
Education and Training
Napa High School Napa, CA Expected in 1992 – – High School Diploma : - :
Experience
Sac Wireless - Apprentice Carpenter
Dallas, TX, 11/2017 - 09/2018
Dallas, TX, 11/2017 - 09/2018
- Helped with movement of materials and equipment to different job sites.
- Assisted master carpenters with glass installations for residential and commercial customers.
- Promoted team safety by keeping work areas free of hazards.
- Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines.
- Set windows .
Engility Corporation - Tower Tech
Oklahoma City, OK, 03/2014 - 12/2016
Oklahoma City, OK, 03/2014 - 12/2016
- Climbed various heights on multiple structures safely and efficiently to repair equipment.
- Installed transmission lines, antennas, cabling, braces and supports to promote communications operations.
- Maintained and operated construction equipment such as electric and hydraulic winches and capstans.
- Conducted daily site safety analysis meetings, equipment inspections and safety kit and [Type] inspections.
- Coordinated all aspects of projects to build wireless cell site foundations within timelines.
- Prepared foam and air coaxial, hardline and elliptical waveguides for construction of towers.
- Prepped job sites for installation and designed blueprints for cables and wiring.
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Answered normal and after-hours service calls.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Continuously applied quality-improvement methodologies to improve work processes.
- Anticipated and analyzed common connectivity workflow problems.
- Coordinated trunk testing with phone vendors to troubleshoot possible problems.
- Improved rate of resolved trouble tickets by implementing INTRENSU Meter technology.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Department Of Defense - Satellite Technician
El Paso, TX, 01/1995 - 12/2013
El Paso, TX, 01/1995 - 12/2013
- Installed in-home devices, programmed settings and trained customers on basic use.
- Communicated with customers to explain installation process and ideal satellite dish placement.
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
- Managed fast-paced daily workload of appointments at residential and business locations.
- Gained customer approval of installation specifics, including dish location, before beginning work.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Set up internet services, placed routers and configured WiFi access.
- Documented inventory in company vehicle daily for recordkeeping.
- Dug trenches with hand tools through gravel, rocks and tree roots to lay cable.
- Upsold customers by suggesting additional services and products, including DISH, Direct TV, Starband.
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Answered normal and after-hours service calls.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Anticipated and analyzed common connectivity workflow problems.
- Coordinated trunk testing with phone vendors to troubleshoot possible problems.
Tra Vigne Restaurant - Waiter
City, STATE, 01/1998 - 12/2000
City, STATE, 01/1998 - 12/2000
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently
- Addressed concerns or complaints quickly to improve service
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Prepared salads, appetizers and garnishes
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Cleared table and bussed dishes
- Maintained accuracy while handling payments
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted newly seated guests promptly
- Implemented sanitary food handling, holding and service protocols.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Calculated accurate bill amounts and processed cash and credit card payments.
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School Attended
- Napa High School
Job Titles Held:
- Apprentice Carpenter
- Tower Tech
- Satellite Technician
- Waiter
Degrees
- High School Diploma
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