appointment center representative resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proactive Appointment Setter with exceptional healthcare and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork.

  • Time Management
  • Business Correspondence
  • Telephone Communication
  • Positive Attitude and Energetic
  • Client Rapport-Building
  • Call Answering and Routing
  • Computer Proficiency
  • Data Research and Analysis
  • Data Entry and Database Software
  • Customer Complaint Resolution
  • Visitor and Customer Relations
  • Customer Satisfaction
  • Administrative Support
  • Incoming Call Reception
  • Customer Service
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Call Documentation
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Customer Account Management
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Resolving Problems
  • Patient Engagement
  • Knowledge of Community Services and Programs
  • Demographics Information
  • Efficient and Detail-Oriented
Work History
08/2020 to 09/2022 Appointment Center Representative Mlk Community Hospital | Compton, CA,
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Entered daily data in computer systems and documented office activities.
  • Answered phone calls and answered questions from potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Established and maintained client rapport by utilizing quality customer service.
  • Addressed client inquiries and updated database information.
  • Handled complaints and questions, and re-directed calls to other team members.
11/2019 to 12/2020 Data Entry Clerk/Healthcare Customer Service Representative Aetna/Cvs | City, STATE,
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Coded and processed applications into required electronic formats.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Evaluated source documents to locate needed information.
  • Added documents to file records and created new records to support filing needs.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
11/2019 to 12/2020 Translator and Interpreter Conduent | City, STATE,
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Replicated flow, style and overall meaning of original texts.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Translated business websites to support international expansions.
  • Updated existing translations to meet contemporary trends in communication.
  • Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.
  • Reviewed news and current events in international publications, translating relevant information for leaders.
  • Prepared comprehensive glossaries and terminology databases to facilitate analysis.
  • Worked with other translators to facilitate real time conversations.
  • Used translation software to verify complex terms and expedite communication process.
  • Repeated and restructured complex translations to optimize understanding.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.
  • Translated documents for research departments, supporting data collection and reporting.
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
Expected in 07/2020 to to As in Physical Therapy | Tallahassee Community College, Tallahassee, FL GPA:
Expected in 05/2018 to to High School Diploma | Fort Pierce West Wood High School, Ft. Pierce, FL, GPA:
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Tallahassee Community College
  • Fort Pierce West Wood High School

Job Titles Held:

  • Appointment Center Representative
  • Data Entry Clerk/Healthcare Customer Service Representative
  • Translator and Interpreter


  • As in Physical Therapy
  • High School Diploma

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