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application engineer resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
  • Overall, 12 years of IT experience in UiPath, Oraclepl/sql, Oracle Forms & Reports, Unix, Linux, Python, Perl, C, ESQL/C, Informix, Informix 4GL, Ruby, AWS and related skill set in Retail and Insurance Domain.
  • Proficient in all phases of SDLC such as Analysis, Design, Development, Integration, Implementation and Maintenance.
  • Experience in building RPA (Robotics Process Automation) solutions using UiPath.
  • Strong analytical, problem solving & programming skills, cohesive team worker with exceptional Planning & execution skills.
  • Expertise in Maintenance, Enhancement, Support activities at all levels. Tremendous Expertise in Supply Chain Management domain.

Skills
  • UiPath
  • ESQL/C, C, Informix 4GL, Python
  • Oracle pl/sql, Informix, Oracle Forms & Reports
  • Unix Shell Scripting, Linux, Perl, Python, Ruby
  • Autosys
  • GIT, SVN
  • JIRA, Power BI, Tableau
  • AWS, Azure
Education
Anna University Chennai, India, Expected in 06/2010 Bachelor of Engineering : Electrical & Electronics Engineering - GPA :
Work History
Eaton Corporation - Application Engineer
San Diego, CA, 06/2022 - Current
  • Actively manage, improve, and monitor cloud infrastructure on AWS, EC2, S3, and RDS, including backups, patches, and scaling
  • Reduced costs by ~$3,000 each year by eliminating unnecessary servers
  • Automated service bring up in new AWS region using Ruby and Unix Shell scripting
  • Became POC for all Entry Exit and Authentication services in Just Walk Out technology for virtual store bring ups.
  • Onboarded 55 new Amazon Go stores and 8 new regions on to five of our services as part of physical stores expansions.
  • Supporting incoming customer requests by deploying extensive troubleshooting approaches that incorporate high-level perspectives of Amazon Services in customer architecture as well as a dive deep into customer-specific technical issues using available internal Amazon tools to view the customers resources.
  • Developing and refining operational policies and procedures used by engineering support team members and other cross-functional team members, including documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases.
  • Driving operational projects while providing leadership and participating in the overall planning, execution, and success of a complex cross-functional team.
  • Providing proactive recommendation and engineering support throughout all phases of web service implementation for key customers regarding troubleshooting, performance, cost, and security optimization around cloud-based compute, network, storage, memory, virtual machines and file share services.
  • Working on modern programming languages to deploy cloud applications, features, solutions and services.
  • Acting as technical and customer experience subject matter expert, liaising between customers, service development team and support engineering team, including leading components of tech sync meetings to relay customer feedback to inform the development and enhancement of new and existing features, solutions and services.
  • Working on cross-site projects and developing internal software applications for global engineering teams to help establish and improve end-to-end service support operations.
  • Analyzing and pinpointing data trends to drive internal and customer-facing platform improvements, including creating reports on metrics impacting customers to help drive product improvements and measure support success and service performance.
  • Applying knowledge of information science and technology to perform system and/or network troubleshooting and/or support of Amazon services.
Paychex - Software Engineer III
Foxboro, MA, 07/2018 - 06/2022
  • Designing and implementation of RPA tasks using UiPath framework to update the Provider directory from excel, website data through screen scraping and using OCR (Optical Character Recognition) from printed material.
  • Used image activities with wait conditions to ensure proper website or application loading, to perform certain actions in a loop.
  • Configuring new processes and activities using core workflow principles that are efficient, well-structured and manageable.
  • Interacted with different mail services such as OUTLOOK to get the mail messages into folders.
  • Interacted with the different send services of mail to send automatic mails and audit logs regarding the task completion.
  • Handled exceptions using Try-Catch activity.
  • Image based, and Text automation are used in Virtual Environments, for interacting with the application
  • Handled the Execution of a project in UiPath Robot.
  • Used Queues to collect information from the orchestrator to perform additional tasks.
  • Configured the Bots and deploying processes and scheduled the jobs in UiPath Orchestrator.
  • Working closing with different teams in making changes in developed processes as per the technical design document (TDD) to meet the defined requirements.
  • Developing Automation processes as per technical design documents to meet the defined requirements. Working on Queue Configurations, Monitoring, Internal UiPath Work Queue Actions, Exception handling, efficient use of stages, blocks, data types and session.
  • Hands on experience on UiPath for developing back office robots
  • Created PDD (Process Definition Document) and developed respective SDD (Solution Design Documents).
  • As an application analyst, responsible for delivering all the Maintenance, Enhancement, Development tasks to Client and responsible for making sure the team follows the SLA compliance.
  • As a subject matter expert is responsible for the review of all Client deliverables and clarifying the queries and technical/business clarifications raised by Clients.
  • Representation in the War room on critical impacting issues and provide fixes for it.
Leidos Holdings Inc. - DevOps Engineer
Louisville, KY, 04/2017 - 07/2018
  • Performed research activities on application code requirements and developed design documents.
  • Formulated test strategies and attended design and code reviews.
  • Evaluated existing programs and created logical procedures and flowcharts.
  • Suggested ideas to implement modifications in system standards.
  • Mentored users to effectively utilize latest programs and applications.
  • Examined existing 4GL development environment and assisted in implementation of changes.
  • Ascertained all changes required for upgrade were secure and successful.
  • Recorded all design, evaluation, modification activities to aid in future training tasks.
  • Participated in regular meetings and code reviews and submitted progress reports to immediate the manager.
  • Responsible for clarifying the queries and technical/business clarifications raised by Clients.
  • Worked on one of the biggest development projects individually and made sure it was delivered with 100% success rate.
  • To provide immediate fix / solutions for top priority issues raised by the business associates.
  • Schedule and maintain jobs in Autosys based on the requirement.
  • Developed and deployed one of the biggest and critical 4GL development project individually.
  • As a Production support analyst, work with client and other teams to analyze and fix the production issues within SLA and find the root cause for the same.
Eaton Corporation - Application Engineer
Sherman, TX, 12/2010 - 04/2017
  • Partnered with development team on product development and application support plans.
  • Worked with customers for needs analysis and to determine vendor costs.
  • Traveled to key account locations to train and provide technical direction for successful completion of product launches.
  • Supported software integration and implemented maintenance enhancements.
  • Analyze application data to assess performance and uncover problems.
  • Taking ownership of operational issues and perform both short-term resolution and development of preventive measures for the longer term.
  • Assisting with process improvements, systems integration and BCP efforts.
  • Perform application change management activities as assigned by the business.
  • Communicate application problems and issues to key stakeholders, including management, development teams and end users.
  • Monitors applications for any performance issues and communicates to stakeholders.
  • Knowledge of HP Quality Center application Lifecycle Management (HP-ALM).
  • Perform and review health checks, identify and escalate trends. Act on all application level alerts and assist with service restoration.
  • Ensure coverage and support of all critical service management processes - Incident Management, Problem Management, Change Management, Application Enhancements.
  • Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs. Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs.
  • Manage and perform the business analysis work associated with change requests, projects and production issues.
  • Depending on the workload of the above assist in development tasks to reduce technical debt/resiliency items/provide cross project test support.
  • Liaises with system developers to overcome known problems and improve the service quality.
  • Plan, execute and support implementations so the applications are deployed with minimal disruption to the production environment and meet established standards.
  • As a mentor, trained resources in all Logistics & Distribution Legacy applications and made them to gain SME knowledge.
  • Representation in the War room with clients on critical impacting issues and provide fix for it.

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Resume Overview

School Attended

  • Anna University

Job Titles Held:

  • Application Engineer
  • Software Engineer III
  • DevOps Engineer
  • Application Engineer

Degrees

  • Bachelor of Engineering

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