Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment.
Shipping and receiving professional
Strategic sales knowledge
Creative problem solver
POS systems expert
Floor set design expertise
Strong client relations
AppleCare Customer Support11/2015
to Current Apple, Inc.
Provided technical phone support for iOS products (iPhone, iPad, etc.) for AppleCare customers.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
to 10/2015 Apple, Inc. – Las Vegas,
Communicated with vendors regarding back order availability, future inventory and special orders.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory daily and reviewed cash operation data to verify proper replenishment.
Developed reputation as an efficient service provider with high levels of accuracy.
Maintained cleanliness and presentation of stock room and production floor.
Participated in physical inventory counts every 6 months.
to 10/2011 Apple, Inc. – Las Vegas,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service & Sales04/2005
to 04/2007 CompUSA – Las Vegas,
Assisted customers in selection and purchase of computers and computer accessories.
CompUSA went out-of-business in 2007
Customer Service & Sales05/2003
to 03/2005 The Good Guys – Las Vegas,
Assisted customers in the selection and purchase of high-end home electronics. The Good Guys was a west-coast chain specializing in home audio and video.
The Good Guys went out-of-business in 2005.
Customer Service & Sales09/2000
to 01/2003 Mars Music – Albany,
As a sales representative at a musical instruments store it was necessary for me to have a comprehensive knowledge of a wide range of professional quality musical equipment. This included guitars, both electric and acoustic, amplifiers, digital recording equipment (mixers, microphones, digital signal processors, etc.), and all related accessories. Customer base ranged from the absolute beginner up to professional musician and guitar collector.
Mars Music, as a company, closed its doors in 2003.
Bachelor of Arts: Liberal Arts, Economics1992SUNY Potsdam-