Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment.
  • Shipping and receiving professional
  • Strategic sales knowledge
  • Creative problem solver
  • POS systems expert
  • Floor set design expertise
  • Strong client relations
Work History
10/2015 to Current AppleCare Customer Support Adair Homes | , ,
  • Provided technical phone support for iOS products (iPhone, iPad, etc.) for AppleCare customers.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

05/2011 to 09/2015 Inventory Specialist Autonation, Inc. | Lithia Springs, GA,
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory daily and reviewed cash operation data to verify proper replenishment.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Participated in physical inventory counts every 6 months.

05/2007 to 09/2011 Product Specialist Advance Auto Parts | Shawnee, KS,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

03/2005 to 03/2007 Customer Service & Sales Advance Auto Parts | Topeka, KS,
  • Assisted customers in selection and purchase of computers and computer accessories.
  • CompUSA went out-of-business in 2007

04/2003 to 02/2005 Customer Service & Sales Advance Auto Parts | Troy, NY,
  • Assisted customers in the selection and purchase of high-end home electronics.  The Good Guys was a west-coast chain specializing in home audio and video.
  • The Good Guys went out-of-business in 2005.

08/2000 to 2003 Customer Service & Sales Mars Music | City, STATE,
  • As a sales representative at a musical instruments store it was necessary for me to have a comprehensive knowledge of a wide range of professional quality musical equipment.  This included guitars, both electric and acoustic, amplifiers, digital recording equipment (mixers, microphones, digital signal processors, etc.), and all related accessories.  Customer base ranged from the absolute beginner up to professional musician and guitar collector.
  • Mars Music, as a company, closed its doors in 2003.

Expected in 1992 Bachelor of Arts | Liberal Arts, Economics SUNY Potsdam, Potsdam, NY GPA:

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School Attended

  • SUNY Potsdam

Job Titles Held:

  • AppleCare Customer Support
  • Inventory Specialist
  • Product Specialist
  • Customer Service & Sales
  • Customer Service & Sales
  • Customer Service & Sales


  • Bachelor of Arts

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