Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Interested in a position that showcases my abilities such as: recruiting and training employees, preparing annual budgets, assisting with special events, promoting activities, and being a self-starter. Along with my abilities, I have great qualifications in leadership, communication, people skills, and teamwork. I have the experience serving diverse populations demonstrating cultural competency and community awareness. Versatile Site Supervisor adept at coordinating diverse resources and satisfying tough clients according to demanding timelines. Tenacious about keeping operations on-schedule and on-budget.

  • Security management
  • Team supervision
  • Safety awareness
  • Inventory purchasing
  • Job site management
  • Interpersonal and written communication
  • Team management
  • Customer service
  • Administrative support
  • Supervision
  • Problem resolution
  • Organization
  • Communications
  • MS Office- Outlook, Powerpoint, Excel, Ultipro
  • Team building
  • Invoice generation
06/2019 to Current Anaheim Emergency Shelter - Site Supervisor City Of Austin, Tx | Austin, TX,
  • The Site Supervisor is responsible for the overall management and daily operation of a Homeless Services facilities.
  • Serves as the Point of Contact for the Site.
  • The Site Supervisor works closely with the Senior Manager, Homeless Services and Operations Manager to ensure daily site operations are conducted in compliance with all TSA policies and procedures.
  • Maintain productive, collaborative relationships with Program Manager, Site Staff, vendors and other Salvation Army Homeless Services teams.
  • Interview and help select, provide orientation, supervise, and provide job development opportunities for all Homeless Services staff and volunteers at assigned location.
  • Supervise and assist all site staff in the day to day operations.
  • Collaborate and maintain open working relationship with Program Supervisors in relation to management of client programs and case management.
  • Monitor, enforce and maintain all policy and procedures at assigned Homeless Services facility.
  • Assist Operations Manager and Senior Manager, Homeless Services in designing, evaluating, and updating Policies and Procedures for assigned facility as needed.
  • Manage facility maintenance and cleanliness; order supplies as needed.
  • Maintain required supplies for the operation of the assigned facility.
  • Create and implement staffing schedule to ensure adequate coverage of facility.
  • Be on call 24/7 for emergencies.
  • Ensure donation pick-ups are made in a timely manner and accurately recorded.
  • Screened, selected and assisted with training new employees as part of robust on-boarding process.
  • Managed daily work assignments by delegating tasks and monitoring progress.
09/2006 to 06/2019 Community Services Coordinator City Of Chicago, Il | Chicago, IL,
  • Direct supervisor of 15-20 part-time staff, one full-time clerical, and three part-time clerical staff.
  • Prepared monthly staff schedule forfacility.
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Assist with the daily operations of one full senior center, partial senior center and Therapeutics Recreation Department.
  • Help maintain a budget of $160,000annually.
  • Negotiated and maintain contract classes, invoices, andpayments.
  • Approval of facility permits, scheduling, andstaffing.
  • Compose yearly capital outlay budget for senior center andTherapeutic, Organize and facilitate recreational activities for special populations.
  • Supervise and coordinate training sessions for staffmembers.
  • Network with community members to resolve complaints orissues.
  • Analyze productivity with recreational programs, facilities, and services.
  • Collaborate with community organizations, and other professional to helpwith human services.
  • Evaluate staff performance with time sheets, and accidentreports.
  • Overseen, planned, implemented, and organized recreation departmentsand community-based programs.
  • Created a monthly newsletter and seasonal citybrochures.
  • Facilitated and prepare agenda for quarter advisory committeemeetings.
  • Supervised quarterly interns and dailyvolunteers.
  • Provide community members with information and referrals to access cityand community services.
  • Organize specialize programs for Therapeutic Recreation with excursion, Special Olympics events, transportation, andpromotions.
09/2017 to 02/2018 Operations Site Support Lead Mercy House | City, STATE,
  • Of all maintenance issues and assist with completion of all maintenance requests.
  • Maintain list of all Salvation Army approved vendors and communicate with them for operational and maintenance needs at assigned facility.
  • Other duties as assigned, Supervised entire Armory.
  • Enforced rules and regulations of the armory and agency to maintain discipline and ensure safety.
  • Supervised four staff members, 100-120 clients daily, 2-25 volunteers nightly and 3-7 security nightly.
  • Worked with the National Guard at the armory.
  • Coordinated with local community and county-based services.
  • Link clients with existing programs and services in the community and facilitate access to services.
  • Responsible for Daily Inspections, Daily Summary Reports, Weekly Inventory, and any Incident Reports that may occur.
  • Assist staff with In-take of clients, Logistics of setting up armory, and Volunteers.
01/2008 to 12/2014 Youth Services Coordinator City Of Whittier | City, STATE,
  • Supervise and coordinate work activities for staff and assigningwork.
  • Facilitated staff meetings, in-service training's, and volunteermeetings.
  • Maintained a budget of $147,800annually.
  • Coordinate and oversee an after-school program and teenprograms.
  • Supervised front office (customer service, phone calls, and registrations).
  • Recruit, train, schedule, supervise and evaluate part-time staff andvolunteers.
  • Handled all reports: supply orders, timesheets, budget status, staffevaluations, parent and participant program surveys.
  • Collaborate with city administration, school districts, non-profit groups, parents/ caregivers, and facility users.
  • Supervised a staff of 45-65 part-time staff and 2 full-time clericalstaff.
Education and Training
Expected in 2003 Bachelor of Arts | Recreation and Leisure Studies California State University, Long Beach, CA GPA:
Expected in 2000 Associates Degree | Liberal Fullerton Community College, Fullerton, CA GPA:
  • CPR, First-Aid Certified
  • Automated External Defibrillator (AED)
  • Microsoft Office Specialist (MOS)
  • ServSafe
  • Naloxone (Narcan) Cert.

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Resume Overview

School Attended

  • California State University
  • Fullerton Community College

Job Titles Held:

  • Anaheim Emergency Shelter - Site Supervisor
  • Community Services Coordinator
  • Operations Site Support Lead
  • Youth Services Coordinator


  • Bachelor of Arts
  • Associates Degree

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