Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Customer service expert
Energetic work attitude
Seasoned in conflict resolution
Ambulatory Service RepresentativeNov 2016 to Current Kaiser Permanente － Bellflower, CA
Greets members and provides reception services, provides wayfinding to appropriate care locations. Verifies patient's visit with pre- established appointment scheduling, registers patients, verifies and selects appropriate insurance coverage.Schedules member and non-member appointments and follow-ups, by telephone. Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff, takes and relays messages. Determines and collects appropriate payments for services.
Medical ReceptionistNov 2012 to Sep 2015 Caremore － Whittier, CA
Welcomed incoming guests, responsible for patient check in, and calculated high cost injections. Answered incoming calls, registered and screened new patient inquires. Verified eligibility and authorizations, scheduled procedures, inputted lab orders, and mailed new patient forms. Reconciled co-payments at the end of the day and processed medical release forms.
ReceptionistJul 2010 to Jun 2011 Garey Orthopedic － Pomona, CA
Greeted patients and verified patient information, collected co-payments and calculated charges. Assisted the appointment line, inputted patient information, pulled and filed medical records. Distributed pending RX refills to physicians and prepared and posted daily deposits.
ReceptionistMar 2005 to Jul 2010 Caremore － Downey, CA
Attended to incoming patients, received co-payments, verified eligibility, scheduled appointments. Delivered incoming faxes, assisted with incoming calls and posted the days payments.