Secure a position that will enable me to use my strong communication & organizational skills, customer service background. I have over 6 years of combined experience in office and clerical administration, banking and the military
* Extensive experience in the use of a personal computer and affiliated software such as Microsoft Word, Excel and PowerPoint.
* Regularly provide excellent customer service, ensuring all customers are satisfied.
* Experienced in cash handling and possess strong reading, writing and mathematical skills
Customer Service Associate11/2015 to 04/2016Amazon
Abrogate orders and shipments for customers, as well avail them locate packages.
Supersede or refund accounts for lost or misplaced packages.
Provide customers guidance on Amazon.com.
Utilize articles and internal implements to solve each customers issue, in a timely manner.
Tier 1 Advisor05/2015 to 11/2015ConcenntrixNorcross, GA
Answered incoming and outgoing calls dealing with technical and non-technical issues on Apple products.
Send email correspondence to customers in regards to their issues and how to resolve the issue in the future, Set up appointments using the Genius Bar for customer through apple Retail store or our store locator tool.
Schedule rehabilitations for each customer, who has exhausted each troubleshooting steps.
Sales Associate Customer Service11/2014 to 04/2015NordstromAtlanta, GA
Ameliorated sales by maintaining customer relationships.
Provided excellent customer services.
Ascertained that merchandising meets brand's image standards and meet monthly sale goals Educated team on brand history.
Managed brand promotions and events.
Identified future opportunities to grow brand business.
Food Service Specialist08/2011 to 07/2014United States ArmyFort Campbell, KY
Demonstrate integrity and honesty while interacting with guests, team members and managers.
Provides excellent customer service in high-volume, fast-paced environment, empathetically handling guest concerns and complaints.
Regularly perform cashier duties to include processing payments and cash handling.
Reduced overhead by taking on more responsibility with creative and administrative projects.
High School DiplomaCape Fear Senior High SchoolFayetteville, NC