Dedicated and focused Customer Service experienced who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Customer service expert
Superior communication skills
Strong organizational skills
Dedicated team player
Strong interpersonal skills
Ability to prioritize
Coordinated all department functions for team of 200+ employees.
Promoted to Team leader after 6 months of employment.
Earned “Employee of the Month" award on different occasions.
Consistently exceeded daily sales targets with an average of $500 in sales each day.
Successfully completed "Hospitality Training Program" to further develop professional skills.
Worked directly with management and business partners for "Aircraft Appearance" department to minimize cleaning delays.
Consistently exceeded daily sales targets with an average of $[Amount] in sales each day.
Jetblue AirwaysOctober 2015 to CurrentAirport Operations Team Member New York, NY
Assist customers with check-in procedures, including tagging baggage and issuing boarding passes.
Issue travel and hotel vouchers for passengers on canceled flights.
Coordinate various duties with coworkers and other departments to ensure proper handling of customers.
Announce flight status updates and information about gate changes over the public address system.
Handle customers effectively by identifying needs, approaching complex situations and resolving problems to maximize efficiency.
Assist customers with special needs.
Hallmark Aviation Services (Westjet Airlines)October 2014 to October 2015Airport Operations Team Leader New York, NY
Supervised and managed staff to deliver excellent customer service.
Developed and built good relations with customers and airport authorities.
Conducted safety meetings and daily shift briefings.
Coordinated with duty manager regarding daily workforce requirements.
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Assigned Team Trainer for new hires via coaching and monitoring new employee progress.
Completed all pre and post flight activities, included but not limited to operating the Jet bridge and performing the FOD (foreign object debris) walk to ensure safety on the aircraft.
Ensured FAA, company and airport regulations were followed and performed any other duties as required.
H&MNovember 2013 to November 2014Sales Team Leader New York, NY
Administered all point of sale opening and closing procedures.
Computed sales prices, total purchases and processed payments.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Effectively communicated with team members to maintain clearly defined expectations.
Held each team member accountable for achieving brand and performance goals.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Forever 21May 2011 to June 2013Sales Associate New York, NY
Greeted and assisted customers when they arrived in the store.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Offered exceptional customer service to differentiate and promote the company brand.
Recognized as "Employee of the Month".
Vaughn College of Aeronautics & Technology2016Bachelor of Science: Airport ManagementEast Elmhurst, New York, United States
Honors: Presidents List(Fall 2014), Faculty/Honors list (Spring 2014,2015)
Computer: Microsoft Office 2000, MS Word, MS Excel, MS Power point, Internet Explorer, Outlook, Adobe Photoshop, Windows XP, Sabre, Adobe Reader
Language: Fluent in Bengali and Hindi; Conversational in Spanish
Member, American Association of Airport Executives (AAAE) (2012-present)