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Airport Customer Service Agent Ground Ops Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Friendly Airport Service Agent possessing excellent people skills and customer service abilities. Bringing over 10 years of experience in tracking and coordinating flight schedules, greeting passengers and preparing daily flight reports. Knowledge of flight safety protocols and modern ticketing booking procedures. Commended for diffusing complaints and handling customer inquiries well. Customer-oriented Reservation. Hardworking with excellent telephone skills. Works to answer all guests questions via phone or email to reach positive outcomes. Ready to help team achieve company goals. Clear understanding. Motivated to learn, grow and excel in a professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Observe the behavior and condition of animals
  • Be an advocate be there voice
  • Administer anesthesia to animals, monitor animal's responses
  • Perform laboratory tests on blood, urine, or feces, such as urinalyses, assist in the diagnosis and treatment.
  • Prepare and administer medications as prescribed by veterinarian
  • Maintain drug control logs.
  • Take and develop diagnostic radiographs
  • Assist with physical examinations
  • Obtaining temperature, pulse, and respiration data. Perform dental cleanings
  • Duties, such as reception, billing, bookkeeping, or selling products
  • Clean and properly sterilize instruments, equipment, or materials.
  • Enforce safety and sanitation regulations.
  • Conduct employee training in equipment operations or work and safety procedures, or
  • Assign employee training to experienced workers
  • Confer with management or subordinates to resolve worker problems, complaints, or
  • Grievances. Recommend or implement measures to motivate employees and to improve
  • Production methods, equipment performance, product quality, or efficiency
  • Skills & Specialization
  • Customer Service, Word, Greet, Safety Procedures, Database Management, Database, Bakery, Gse,
  • Correspondence, Associate, associate's degree, associate degree
  • Multitasking abilities
  • Training & Development
  • Microsoft Office
  • Conflict resolution
  • Written Communication
  • Critical thinking
  • Travel bookings
  • Transportation information
  • Passenger assistance
  • Ticket changes
  • Reservations and ticketing
  • Flight schedule coordination
  • Daily reports
  • Flight management
  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Personnel training and development
Work History
04/2019 to 01/2020
Airport Customer Service Agent/ ground ops Savers Thrifts Stores New Bedford, MA,
  • Cross-trained Agent, modify flight itineraries, change seat assignments, make boarding announcements, assist passengers with special requests and needs, assist passengers with luggage, operate the passengers boarding bridge, handle luggage, operate ground service equipment (GSE), marshal aircraft assist passengers with luggage and perform other various duties as assigned.
  • Cross-trained agents are expected to work as a team to meet corporate goals for one-time departures, baggage performance and customer satisfaction.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
09/2010 to 07/2018
Customer Service Associate Family Vet Group Lawrence, IN,
  • Departments, receiving, apparel separating, electronics, groceries, bakery, deli, produce, meats to a department manager of general merchandise.
  • Use computers for various applications, such as database management or word processing.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Provide services to customers, such as order placement.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Supervise other.
  • Train and assist staff with computer usage.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
03/2013 to 02/2016
Veterinary Technician Monzano Animal Clinic City, STATE,
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Managed medical intervention and therapy for animals in collaboration with the veterinarians
  • Implanted subcutaneous identification microchips into animals.
  • Answered owner animal health questions and advised on best care practices.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Education
Expected in 05/2015
Bachelor of Applied Science: Veterinary Technology
Art Institute of Phoenix, Brown Mackie College, Art Institute - Albuquerque, NM,
GPA:
  • Member of [Vet_Tech_Club]
  • Member of [Brown Mackie College_Honor's Society]
  • Dean's List [2013_2015]

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Resume Overview

School Attended
  • Art Institute of Phoenix, Brown Mackie College, Art Institute
Job Titles Held:
  • Airport Customer Service Agent/ ground ops
  • Customer Service Associate
  • Veterinary Technician
Degrees
  • Bachelor of Applied Science