airport customer service agent resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am a retired Police Detective with more than 21 years of service in law enforcement. Hard-working Supervisor with 4 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.

I am a current employee for JetBlue airline. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Knowledgeable and dedicated customer service professional with experience in the Airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction.

  • JetBlue Initial Airport Operatons Training, Ground Security Training for JetBlue.
  • Basic Anti-Terrorism Training, REID School/Training, Basic Investigator School held by Prince George’s County Criminal Investigation Division, Basic Vehicle Investigator School held by Prince George’s County Police, Advanced Auto Theft Investigator School held by Baltimore Regional Auto Theft Team, Basic Auto Arson Investigation held by Anne Arundel County Police, Basic and Advance Interview and Investigation school held by Prince George's County Criminal Investigative Division, International Association of Auto Theft Investigators training.
  • Unit Citations (8 awards), Investigator award, Officer of the Month, Good Conduct Award (12 awards).
  • Planning, Organizing, and Delegation
  • Written and Oral Communication
  • Relationship Building
  • Conflict Management/Problem Solving
  • Bilingual in Spanish, reading speaking and writing
  • Good listening skills
  • Creative problem solving
Work History
09/2021 to Current Airport Customer Service Agent City Of Tucson | Tucson, AZ,
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Operated PA system to make announcements regarding flight activity
  • Verified identification and travel documents to efficiently board passengers for on-time departure
  • Used airline computer system to create airline tickets and boarding passes
02/2006 to 11/2020 Police Detective Six Flags, Inc. | Queensbury, NY,
  • Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
  • Assisted citizens with information on cases which they are involved in.
  • Conducted personal, property and event surveillance.
  • Conducted over 100 long and short-term undercover auto theft investigations resulting in adjudication.
  • Appeared in court and testified under oath in over 1000 cases.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
  • Guided, mentored and supervised subordinates to improve job performance and case clearing rates.
06/2015 to 07/2019 Acting Detective Supervisor Prince George's County Police Department | City, STATE,
  • Manage the staff of 9 Auto theft investigators.
  • Addressed citizen complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Provided primary citizen support in fast-paced environment.
  • Liaised with citizens, other supervisors and police detectives to better understand the citizen's needs and recommend appropriate solutions.
  • Review, verify, and approve all administrative documents completed by the investigators.
  • Conduct all personnel performance evaluations, career training/development, and any necessary disciplinary actions.
  • Partner and work in conjunction with numerous Federal, State and local police agencies to include the Federal Bureau of Investigations, United States Marshalls, the Maryland State Police, and department administration in support of crime fighting/prevention efforts.
  • Partner/ Liaison and work in conjunction with multiple Insurance Companies and Organizations to include The National Insurance Crime Bureau, Nationwide Insurance Company, State Farm, , GEICO Insurance Company, Maryland Automobile Insurance Fund, and many others.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.

05/1998 to 11/2020 Police Officer Prince George's County Police Department | City, STATE,
  • Actively patrolled assigned areas to prevent and detect roadway crimes.
  • Answered calls from citizens and business owners for help and in emergency situations.
  • Sorted, organized and eliminated tips on daily basis to keep open investigations moving forward.
  • Developed efficient organizational system for case records, reports, logs and agendas.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Conducted stationary and mobile surveillance.
  • Conducted preliminary investigations at scenes of major crimes.
Expected in 10/2021 Certificate of Completion Airport Operations | JetBlue University, Orlando, FL, GPA:
Expected in | General Studies University of Maryland , College Park, Maryland, GPA:
Expected in | Montgomery College, Rockville, MD GPA:
Expected in 11/1998 | Prince George's County Police Training Academy, Upper Marlboro, MD, GPA:

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Resume Overview

School Attended

  • JetBlue University
  • University of Maryland
  • Montgomery College
  • Prince George's County Police Training Academy

Job Titles Held:

  • Airport Customer Service Agent
  • Police Detective
  • Acting Detective Supervisor
  • Police Officer


  • Certificate of Completion Airport Operations

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