Airport Customer Service Agent resume example

-As the office manager I maintained the daily balance of eight cash registers and one vault which includes deposits of several thousand dollars on a daily basis and change orders to insure proper store cash flow. My responsibilities were vast, but my primary responsibilities included all new hire paperwork and training, merchandise transfer request's, invoice billing, merchandise credits from vendors, monthly ledger balancing and sending weekly reports, payroll and accounts payable information to the District and Corporate Office. I continuously kept up to date on all Policy and Procedure Manual (PPM) changes regarding office procedures, cash register procedures and all departmental store procedures as well as keeping employees informed of PPM updates. I oversaw the weekly meetings with cashiers and managers. Maintained consistent communication of any changes to the cashiers and managers such as action memos, project memos or pertinent information regarding front registers. Provided weekly input for 23 departmental order books that requires keying of over 5500 item numbers. This task utilizes the computer 10 key method. As the Department head, I maintained adequate stock in my department. This includes ordering and putting out freight and passing monthly stock tests. There was constant contact with primary manager and co-manager regarding inventory, sales and daily business functions. -As an assistant manager my responsibilities included all of the previous duties as well as store key holder in which I supervised opening and closing procedures and maintained constant supervision of no less that 10 people and up to 30 people in the absence of the manager. Responsibilities also included handling any customer service issues and loss prevention issues as well as successfully maintaining a continuously smooth work environment absent of the manager and keeping her informed of any and all occurrences during her absence.

Served as focal point for the prioritization of employee equipment maintenance scheduling. Issued, rented and sold various types of recreation equipment, uniforms and athletic gear to authorized patrons on a daily basis. Detail oriented mindset created a structured environment that enabled other employees to have a clear understating of tasks and objectives. In the absence of orders, I thrived and was able to accomplish the mission seamlessly. Consistently utilized leadership skills to provide outstanding customer service and resolved all employee conflicts in a timely manner. Assisted in the restructuring of the internal inventory system that enabled proper accountability of all equipment with zero losses. Maintained daily and monthly inventory of all recreational and athletic equipment on hand. Performed duties of cashier in all types of transactions (I.e. retail, rental and facility fees) and safeguarded all cash receipts. Continuously ensured that all custody records and receipts were properly filled out and all fees collected in a timely manner. Increased availability and production for MWR by ensuring that sufficient items were on hand to meet expected demand and requisition items when stock runs low. Identified short and long-term needs for future purchase orders. Created and implemented a bi-weekly cleaning schedules for 7 staff members. Maintained gym, conference, aerobic and field reservation books scheduling for VIP's, military commands and private parties. Assisted a personal trainer in conducting over 24 weekly children's fitness classes that was deemed extremely successful by community. Selfless service was demonstrated by volunteering to work runs and special events that included the Armed Forces Kids Run, July 4 Festa Americana, NEX Customer Appreciation Run, Halloween Monster Mash Dash and Spooktacular.