Airbnb/Netflix Customer Service Agent Resume Example
Love this resume?Build Your Own Now
AIRBNB/NETFLIX CUSTOMER SERVICE AGENT
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
|
|
Work History
Airbnb/Netflix Customer Service AgentJan 2020 - Current
Sutherland GlobalCity , STATE
Sutherland GlobalCity , STATE
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Answered up to 100+ incoming calls in busy, fast-paced global call center.
- Resolved customer complaints and addressed emergency requests and needs.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Phone InterviewerAug 2018 - Dec 2019
SSRSCity , STATE
SSRSCity , STATE
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Logged survey questions, customer answers and customer behavior directly into multiple databases.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Maintained patience and professionalism despite negative customer interactions.
- Conducted telephone interviews of general population to collect data for news organization, university, and government/political studies.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Maintained confidentiality of customer information and SSRS procedures.
Floor Person/POS AssociateFeb 2018 - Aug 2018
Kohl'sCity , STATE
Kohl'sCity , STATE
- Checked prices for customers and processed items sold by scanning barcodes.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Issued receipts and processed refunds, credits, or exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with locating and choosing merchandise in any store department.
- Answered questions about store policies and concerns to support positive customer experiences.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Listened to customer needs and desires to identify and recommend optimal products.
Veterinary Assistant ExternNov 2013 - Feb 2014
Animal FoundationCity , STATE
Animal FoundationCity , STATE
- Followed all pet care instructions, including dietary needs and medication regimens.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Assisted veterinary surgeon in surgeries and procedures across variety of domestic and exotic species of animals.
- Maintained excellent attendance record, consistently arriving to work on time.
- Monitored animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Cared for animals pre-surgery, including administering anesthetics.
Education
Certification: Veterinarian AssistingFeb 2014
Pima Medical Institute City
Pima Medical Institute City
High School DiplomaJun 2012
Del Sol High SchoolCity
Del Sol High SchoolCity
References
- Shirley Ormord : Netflix Supervisor - (702)249-8589
- Stephen Brock: SSRS Supervisor - (317) 448-9312
- Harold Wilson: Kohl's Supervisor - (812) 598-7102
- Josiah MacDonald: Long time friend - (506) 229-4519
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
- Measurable results
Resume Overview
School Attended
- Pima Medical Institute
- Del Sol High School
Job Titles Held:
- Airbnb/Netflix Customer Service Agent
- Phone Interviewer
- Floor Person/POS Associate
- Veterinary Assistant Extern
Degrees
- Certification : Veterinarian Assisting Feb 2014
High School Diploma Jun 2012
Similar Resumes
