Dependable and resourceful customer experience representative adept at facilitating coaching of new customer representatives and promoting teamwork.
Licensed Casualty and Property Agent
Responsible for inbound sales, policy service, billing policy retention, and endorsement processing. Provide information about product availability, risk eligibility, underwriting guidelines, new business quoting, and system navigation. Help agents and lienholders of various distribution channels with homeowner, recreational, and casualty products.
Interact with agents in a variety of means including phone, fax, and email. Work in a self paced team environment contributing to team goals. Work collaboratively with other team members and departments. Assist team members with questions and processes.
Keep current on changes in system processes, department procedures, and product information.
Teach children by encouraging learning, imagination, and physical activity. Arrange physical environment to be safe and support learning, including room arrangement, materials, and developmentally appropriate toys.
Create daily curriculum to teach letters, numbers, colors, music, dramatic play, science, gross and fine motor skills. Support language and reasoning by reading books, encouraging communication, using sign language, and introducing Spanish as a second language.
Collaborate with other teachers. Obtain required professional development hours.
Created small business providing child care services. Provide care by recognizing and solving children's changing needs. Keep parents knowledgeable of child rearing information, techniques, and local activities for children.
Organize children's time for learning, playing, sleeping and eating. Furnish educational activities that include craft projects, story time, music, numbers, letters, and colors. Provide free play and gross motor skill activities. Teach children social skills by helping them to identify, control, and express their emotions. Work on language skills to help children communicate and express their needs.
Meet all Kentucky State Certification requirements and First Aid/CPR certification. Obtain annual professional development hours. Market the business, interview prospective clients, and keep records.
Work with Forethought Sales Representatives, Agents, Funeral Directors and policy owners to answer questions and process new business applications, underwriting, claims, and policy service for insurance funded funeral planning.
Resolve questions relating to premium calculations, account balances, account payoffs, and commissions. Assist agents with insurance licensing information, licensing processes, and individual state insurance requirements. Process orders and assist with questions on marketing materials and programs. Work in a cross-functional team environment. Interview and train new employees.
Process orders for major appliances received from retailers, contractors, and GE sales managers. Answer customer inquiries regarding product availability, price, and delivery. Maintain customer satisfaction by analyzing customer needs, identifying problems and implementing solutions. Track orders to make sure they are delivered correctly and timely.
Make decisions regarding financial profitability and maintain
working relationship with field sales representatives and individual accounts. Work in a team environment with little supervision. Interview, train, and coach new employees.
Help increase sales and market share by proactively selling to consumers the features, advantages and benefits of all General Electric products. Ensure consumer satisfaction and reduced in-warranty costs by providing consumers with internal consumer relations assistance.
Provide consumer feedback to General Electric components via focus groups and employee meetings with senior managers. Maintain detailed knowledge off all products, national marketing programs and local sales promotions. Assist colleagues with call handling procedures and information. Train new employees.
Dean's List Recipient
Phi Beta Kappa Honor Society
Delta Zeta Sorority
Dean's List Recipient
Mother's Club Membership Chairperson 1999-2001
Mother's Club Fundraiser Event Planning 1999, 2000, 2001, 2006, 2007
Immaculate Heart of Mary Sunday School Teacher 1999-2000
Parent Teacher Organization Secretary 2000-2002
IHM Parish 50th Anniversary Event Planning 2005
Immaculate Heart of Mary School Board Member 2005-2007
Immaculate Heart of Mary Festival Booth Chairperson 2003-2007
Cub Scout Den Leader 2002-2010
Boy Scout Volunteer 2007
Cub Scout Committee Member 2008-2011
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