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agency producer customer service representative resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Driven and successful Insurance Agency Producer licensed in Property and Casualty and Life and Health. Experienced with providing over 15 years of superior customer service with Farmers Insurance. Provided highest level of customer satisfaction, interpersonal skills, problem solving, reliability and integrity with strong leadership skills. Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in the Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses Personable and dedicated Customer Service Representative with extensive experience in the Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in the Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in the insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in the insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in the insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • RELATED SKILLS
  • Excellence in customer service, communication, interpersonal, and organizational skills
  • Strong leadership skills
  • Team Player
  • Great selling and marketing acumen
  • Reliable and consistent
  • Driven and persistent follow-up skills
  • LICENSES Property & Casualty
  • Life/Health
Experience
Agency Producer/Customer Service Representative, 06/2009 to 10/2018
Bba AviationDulles, VA,
  • Managed a book of business of over 1,000 policies
  • Resolved customers’ inquiries regarding insurance claims, billing questions, policies and procedures, insurance premiums, rates, etc
  • Analyzed customers’ needs and policy upgrades
  • Emailed customers reminders of premium payments and notified them of any rate changes
  • Assisted with car rental for customers in the process of a claim
  • Created/maintained customers' files by accurately filing/scanning personal and insurance related information
  • Upgraded policies for established customers
  • Assisted in the recruitment of new customers by participating in marketing events
  • Composed and mailed letters offering new rates for potential new customers and existing customers
  • Aided with supervising daily clerical duties of the office
  • Sold insurance policies such as auto, home, mobile home, boats, commercial, and recreational
  • Processed payments for customers and closed ACA
  • Communicated and performed problem solving with claim adjusters, underwriters, and policy service.
Agency Producer/Customer Service Representative, 09/2006 to 03/2009
Farmers Insurance – David TorstvetCity, STATE,
  • Answered customers’ inquiries regarding insurance claims, billing questions, policies and procedures, insurance premiums, rates, etc
  • Analyzed customers’ needs and policy upgrades
  • Emailed customers reminders of premium payments and notified them of any rate changes
  • Aided with car rental for customers in the process of a claim
  • Created/maintained customers' files by scanning, filling personal and insurance related information
  • Upgraded polices for established customers
  • Composed and mailed letters offering new rates for potential new customers and existing customers
  • Assisted with supervising daily clerical duties of the office
  • Sold insurance policies such as auto, home, mobile home, boats, commercial, and recreational
  • Processed payments for customers and closed ACA
  • Communicated and performed problem solving with claim adjusters, underwriters, and policy service.
Customer Service Representative, 12/1998 to 09/2006
TorstvetFarmers Insurance – Steve EdmundsonCity, STATE,
  • Answered customers’ inquiries regarding insurance claims, billing questions, policies and procedures, insurance premium and rates, etc
  • Mailed customers reminders of premium payments and notified them of any rate changes
  • Assisted with car rental for customers in the process of a claim
  • Trained new staff members
  • Processed payments for customers and closed ACA
  • Communicated and performed problem solving with claim adjusters, underwriters, and policy service.
Agency Producer/Customer Service Representative, 12/2018 to Current
Loyalty Shield Insurance ServicesCity, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Bachelors of Science: Criminal Justice, Expected in
University of Phoenix - San Bernardino, CA
GPA:
Languages
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Agency Producer/Customer Service Representative
  • Agency Producer/Customer Service Representative
  • Customer Service Representative
  • Agency Producer/Customer Service Representative

Degrees

  • Bachelors of Science

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