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After School Program Coordinator Resume Example

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AFTER SCHOOL PROGRAM COORDINATOR
Summary
Experienced customer service representative with strong communication skills. Able to interact with patients and healthcare team members in a friendly and professional manner; Works well independently to achieve departmental goals. Produces high quality work by demonstrating attention to detail.Understands the importance of maintaining patient confidentiality. Dedicated customer service manager with 10+ years of experience in retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams, instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Customer Service Management Complaint Handling & Resolution Retail Operations Management Order Fulfillment Satisfaction Enhancement Billing/ Insurance Health Care After School Coordinator Authorized to work in the US for any employer
Experience
08/2015 to 03/2016
After School Program Coordinator Nuestro Elementary － Live Oak, CA
  • I was responsible for daily operations, coordinated planning and implementation of daily program.
  • Provided leadership and supervision to childcare staff and children at all times, serving as a positive role model.
  • Planned, implemented and supervised a developmentally and academically appropriate program that meets the social, emotional and behavioral needs of the children.
  • Maintained an organized, clean and safe learning and recreational environment for all program areas.
  • Developed and maintained weekly and monthyl calendar of activities and snack menues for display to parents.
  • Developed and consistentyly maintained appropriate and professional communication with parents.
  • Ensured parental compliance with daily sign-in/sign-out sheets.
  • Addressed all behavior and health related issues that occur.
  •  Provide proper coverage to meet the required staff/child ratios.
  • Communicated with school personnel to ensure a positive working relationship.
  • Completed accident, injury and behavior reports when necessary.
  • Responsible for all billing and payments.
10/2012 to 10/2013
Patient Service Specialist Scott and White Hospital － Temple, TX
  • Provided clerical support at Scott & White in Cardiology and coordinated daily patient activity.
  • Promptly answered and screened phone calls for Cardiology department also,routing calls as appropriate within established customer service guidelines.
  • Coordinates and directs patient flow at the control desk.
  • I ensured availability and completeness of medical records for physicians as well as coordinating with physician to complete charge documents for effective billing of services for patient.
  • I promptly obtain and verify patient insurance information .Ensure appointments are correctly linked to the correct case, guarantor and insurance scheme.
  • Maintained physician schedules in order to maximize resource utilization of senior staff.
  • Greets patients and ascertains their needs in a professional and courteous manner.
  • Coordinates and directs patient flow at the control desk.
  • Instructed patients in preparation of tests and procedures, routings, locations and other general testing.
06/2010 to 06/2012
Customer Service Manager HEB － Harker Heights, TX
  • Managed position to recruit, train and supervise 100+ customer service partners and cashiers.
  • Lead an environment in which guests enjoy high levels of service and partners are motivated to deliver top.
  • performance.
  • Manage front-end operations to ensure friendly and efficient transactions at checkout.
07/2003 to 06/2010
GM, Cosmetics, Service Manager Drug Store HEB － Temple, Tx
  • Maintained stock of all products and display same in compliance to merchandising standards and coordinate with various special events for efficient merchandise selection.
  • Coordinate with various departments to maintain efficient PLU, assist to perform all data entry operations and maintain records of all purchase order entry on monthly basis.
  • Ensure appropriate placement of all displays to promote sales and participate in various specials and weekly ads.
  • Developed all merchandising plans and ensure compliance to all quality standards.
  • Coordinate with customers and provide assistance to select and purchase merchandise and place all special orders and maintain inventory of products on annual basis and provide optimal level of customer services.
05/2002 to 06/2003
Customer Service Manager Big Lots － Tucson, AZ
  • Assisted with returns and provided excellent customer service.
  • Trained new employees on register and with company guidelines.
  • Maintained and stocked store when receiving merchandise.
  • Made sure all products were priced and ready for sale.
04/1999 to 05/2002
Customer Service Manager HEB － Belton, TX
  • Previous Positions- Cashier, Business Center, Drug/Gm, Bakery.
Education
2001
High School Diploma Belton High School
Skills
ads, billing, Cardiology, Cashier, clerical, customer services, excellent customer service, customer service, data entry, special events, insurance, maintain inventory, leadership, merchandising, order entry, directs patient, personnel, quality, receiving, maintain records, routing, sales, scheme, supervision, phone
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Resume Overview

Companies Worked For:

  • Nuestro Elementary
  • Scott and White Hospital
  • HEB
  • Drug Store HEB
  • Big Lots

School Attended

  • Belton High School

Job Titles Held:

  • After School Program Coordinator
  • Patient Service Specialist
  • Customer Service Manager
  • GM, Cosmetics, Service Manager

Degrees

  • High School Diploma

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