advocate 2 resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

An Aspiring Teacher with entry-level experience specializing in early childhood education, classroom management, and child development. Adept at planning engaging activities to facilitate personal growth for young children.

Advocate 2, 04/2022 to Current
Florida TileNewark, NJ,
  • Performs initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determines appropriateness of intervention within a standard of promptness.
  • Evaluates the level of risk to clients and takes appropriate action to ensure safety.
  • Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of Abuse/Neglect/Exploitation.
  • Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
  • Maintains required documentation and completes reports within standards of promptness.
  • Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
  • Performs other professional responsibilities as assigned.
Economic Specialist, 05/2020 to 07/2021
Kipp Houston Public SchoolsHouston, TX,
  • ® Determined the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiate and process.
  • ® Applied knowledge and skills learned from training in completing eligibility tasks and applying complex regulations. Processes applications, reviews, hearing request and/or changes using appropriate criteria and polices consistently; according to establish guidelines.
  • ® Worked with customers from a broad range of socio-economic backgrounds who may have mental health problems or be under the influence of alcohol or drugs and who are frequently in crisis. Determines customer needs, including immediate issues, by listening to them, by observing their behavior, and/or observing behavior between family members and works with customer to resolve issues. Builds rapport with and responds to inquiries from customers.
  • ® Recorded and evaluated personal and financial data obtained from individuals.
  • ® Registered online applications, renewals, and process verification via Document System.
  • ® Adheres to assigns daily work schedule, meets attendance standards as outlined in policy.
  • ® Ability to answer a high volume of incoming calls from constituents inquiring about the Food Stamp, Medical Assistance, (PCK, P4HB, Family Medicaid, ABD) and TANF programs. - (Customer Contact Center Unit)
  • ® Assists Limited English Proficiency and Sensory Impaired (LEPSI) by collaborating with the Language Line. – (Customer Contact Center Unit)
  • ® Documented all call information according to standard operating procedures.
  • ® Keys in a high volume of data using standard office hardware and software.
Customer Service Representative, 01/2019 to 05/2020
Department Of Family And Children ServicesCity, STATE,
  • ® Performed general office management duties, including keyboarding, filing, generating, and managing correspondence.
  • ® Provided / coordinated services to clients, families and partners that call or visit the local office through collaborative efforts and communicating with leadership and other staff members.
  • ® Provided follow-up and /or customer service to resolve any issues.
  • ® Received and routed telephone communications as required to appropriate department or staff member.
  • ® Screened and registered applications for all OFI Eligibility programs offered as required
  • ® Routinely uses electronic application, Document Imaging, and eligibility systems.
SpEd Paraprofessional, 08/2015 to 05/2017
Houston County Board Of EducationCity, STATE,
  • ® Provided / coordinated with teacher to provide a full range development thematic unit of social development learning activities by planning and organizing classrooms according to the Early Childhood Environment. Created, proposed, prepared and executed curriculum and lesson plans to state standards. Conducted social and academic meetings, twice a year, providing updates on student's progress. Created correspondence seeking parental participation in classroom activities and excursions.
  • ® Observed and evaluated children's developmental level and provided input to teacher/supervisor as needed Designed, developed, and implemented a variety of age appropriate activities that stimulated and sustained the interest of the children, contributing to their social, emotional, and intellectual needs. Implemented positive discipline plan which promote students responsibility, problem solving skills, and student accountability.
  • ® Collaborated and communicated effectively with families, colleagues and the community to promote students' academic achievement and to accomplish the school's mission. Evaluated academic and social growth of students, prepares report cards, keeps appropriate records to include attendance reports, checklists, census forms, and other recordkeeping activities as necessary.
Education and Training
Bachelor of Arts: Psychology, Expected in 12/2021 to Fort Valley State University - Fort Valley, GA
  • [Award] Recipient
Associate of Science: Early Childhood Education, Expected in 06/2012 to Middle Georgia Technical College - Warner Robins, GA
  • [Semester, Year] - Honor Roll
High School Diploma: , Expected in 06/2007 to Northside High School - Warner Robins, GA
  • Behavioral/Cognitive Skills Development
  • Lesson Planning
  • Positive Reinforcement
  • Verbal and Written Communication
  • Relationship Building
  • Conflict Resolution

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Resume Overview

School Attended

  • Fort Valley State University
  • Middle Georgia Technical College
  • Northside High School

Job Titles Held:

  • Advocate 2
  • Economic Specialist
  • Customer Service Representative
  • SpEd Paraprofessional


  • Bachelor of Arts
  • Associate of Science
  • High School Diploma

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