advisor customer service represenative remote resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Astute customer service representative offering polished communication skills. Brings excellent organizational skills and over 8 years of job experience. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Dependable and reliable
Understands local routes
Commercial driving
Safe driver training
Effective communication skills
Vehicle Systems Maintenance
Logging Paperwork
GPS and Route Planning
Traffic Laws
Post-Trip Inspections
Clean DMV printout
Equipment operation
Safety and compliance
Vehicle inspections
Equipment monitoring
Accurate payment posting
Codes reviewing
Critical Thinking
Complaint resolution
Report preparation
Sales expertise
Order Fulfillment
Inbound and Outbound Calling
Administrative support
Medical terminology knowledge
Retail store support
Multi-line phone talent
Professional telephone demeanor
Education
Unitech Training Academy - LafayetteLafayette, LAExpected in 08/2022 ā āAssociates:Medical Billing & Coding - GPA:
Diesel Driving AcademyBaton Rouge, LAExpected in 08/2015 ā ā:CDL CLASS B - GPA:
Port Allen High SchoolPort Allen, LAExpected in 05/2013 ā āHigh School Diploma: - GPA:
Work History
Repay Holdings Corporation - Advisor, Customer Service Represenative (Remote) Bettendorf, IA, 07/2021 - Current
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Produced detailed reports outlining key issues and proposed solutions.
Planned, developed and implemented strategies to convey information with key decision makers.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
Empowerment Academy & Beloved Community Charter Schools - Customer Service Representative Jersey City, NJ, 08/2012 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided primary customer support to internal and external customers.
IDEA Public Schools (Innovation) - School Bus Driver City, STATE, 08/2019 - 08/2021
Transported passengers safely along prescribed routes according to tight schedules.
Maintained Louisina [CDL] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Escorted small children across roads and highways.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Reported bus malfunctions or needed repairs.
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Read maps and followed written and verbal geographic directions.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Capital Area Transit System - City Bus Driver City, STATE, 04/2016 - 07/2019
Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
Drove bus to safely transport passengers over scheduled routes and authorized stops.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
Monitored students and other passengers during transit to encourage safe transport.
Conducted pre-trip inspections of bus for safe operation.
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Transported passengers safely along prescribed routes according to tight schedules.
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
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