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advanced services coordinator project leader resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Rational, critical-thinking Project Manager / Coordinator and wireless Technical consultant with 27+ years experience enhancing field operations and maintaining mission critical systems for organizations utilizing Wlan wireless data collection devices and enterprise solutions.

Proven track record of transforming specific business goals related to growth and efficiency of improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance business operations

.

Talented Project Manager with excellent client oversight, issue resolution and cost analysis skills. Highly effective with coordination of client project roll -out projects.

Dedicated Field Engineer with over 27 years of Mission critical Wlan system design, installations and issue resolution. Offering exemplary planning, project management and communication talents.

Resourceful Project Manager with 10 years of expertise in organizing department operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing coordinating field teams, identifying problems and providing targeted solutions.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 27years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Skills
  • Project Leader of Enterprise Wlan technologies
  • Project coordinator of many Multi-Site Roll-out nation wide
  • Global and Strategic Sourcing
  • Project planning and coordination
  • Team Performance evaluations
  • Wired & Wireless communication installations & upgrades
  • Systems Installation, Configuration, and Upgrading
  • Exceptional Customer service / support
  • Technical analysis and Advanced problem solving
  • Advanced understanding of wireless Wlan systems
  • Cisco Systems, Aruba, HP , wireless Wlan installations
  • Six Sigma Green Belt Certification
Education
DeVry University, Atlanta GA, Expected in 06/1984 Associate of Applied Science : Electronic Technologies - GPA :
Cisco Atlanta, GA, Expected in 2001 : Cisco Network Adminstration - CCNA - GPA :
Planet 3 Atlanta GA, Expected in 2003 : Certified Wireless Network Associate - CWNA - GPA :
Six Sigma - Lean Process Green Belt Atlanta Ga, Expected in 2013 : Six Sigma - Lean Process Green Belt - GPA :
Airmagent Professional Airmagnet Wireless Achemdy , Expected in : 802.11 Wireless Survey & Analysis - GPA :
Work History
Caci International Inc. - Advanced Services Coordinator & Project Leader
Latham, NY, 05/2014 - 08/2019
  • Assessed business needs and client requirments to create focused mission critical solutions.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Managed and ensured installation of enterprise software and hardware systems to meet client requirements.
  • Resolved client issues with systems and programs through advanced evaluations & troubleshooting.
  • Investigated and addressed Wireless system issues to enhance usability and improve functionality.
  • Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies.
  • Delivered in-depth training to users of enterprise grade wireless RF devices , imparting knowledge of best practices for protecting data and minimizing errors.
  • Reviewed performance benchmarks and established metrics for future tracking.
  • Investigated and addressed Wlan wireless system issues to enhance usability and improve functionality of mission critical operations.
LXE Inc. - Field Service Manager /Project Coordinator
City, STATE, 05/2007 - 04/2013
  • Managed and led multi-disciplinary design team throughout development and Installation Phases for numerous clients Wireless Warehouse & logistics RF 802.11 projects.
  • Spearheaded process improvement initiatives to reduce service costs resulting in 20% rerduction with field reports
  • Led team of service engineers and contractors in the design & impletmentation of varieng cliet projects.
  • Redesgined existing field documentationm resulting is 20% reduction in turn around which led to increased project acceptance of 25%.
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills resulting in 25% increase in field sales.
  • Coordinated individual duties after careful evaluation of each Field Engineer's skill level and knowledge, which increased productivity by 30%.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Restructured installation processes and staff teams, boosting productivity by 25%
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Organized Advanced Service meetings for up to 15 field services consultants / engineers quartly
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
LXE, Inc - Senior Field Engineer
City, STATE, 04/1991 - 08/2007
  • Managed and led multi-disciplinary design team throughout development and Installation Phases for numerous clients Wireless Warehouse & logistics RF 802.11 projects.
  • Performed analysis on early technical designs and prototypes in development stage.
  • Promoted and implemented field survey process improvements company-wide.
  • Drafted designs using hand drawings and AutoCAD software.
  • Used Autocad and Visio software to draft assemblies, models and other technical drawings.
  • Presented drawings to project managers and incorporated recommended changes.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Determined and recommended methods to address improvement opportunities.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Coordinated with sales & engineerings groups in developing project plans for prioritized initiatives.
  • Worked with Technicail support to resolve client wireless communication problems, improve operations and provide exceptional customer service.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Worked with Logistics customers to understand requirements and provide exceptional operational service.
  • Evaluated quality problems and performed technical analysis to identify and resolve issues.
  • Worked with technical staff on system audit to execute implementations on time and within functional parameters.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Tested newly installed systems using [Software] and [Tool], closely monitoring functionality and adherence to operating specifications.
  • Educated clients on more energy-efficient solutions for old systems that meet project requirements for timelines and budgets.
  • Incorporated solutions that met various project challenges and adhered to environmental, packaging and vibration requirements.

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Resume Overview

School Attended

  • DeVry University,
  • Cisco
  • Planet 3
  • Six Sigma - Lean Process Green Belt
  • Airmagent Professional

Job Titles Held:

  • Advanced Services Coordinator & Project Leader
  • Field Service Manager /Project Coordinator
  • Senior Field Engineer

Degrees

  • Associate of Applied Science
  • Some College (No Degree)

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