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Ads Quality Rater Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • Forthright and cheerful people-person, whose disarming sincerity proved invaluable to recent success as an outbound call-center agent for national public opinion firm.
  • Experienced in virtual call-center environments and ads quality evaluation, with a background in office administration.
  • Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
  • Diplomatic and gracious with a desire to consistently deliver exceptional service and results.
  • Dedicated and focused team member who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 
Core Competencies
  • Patient and active listener
  • Persuasive negotiator 
  • Pleasant phone manner
  • Organized and efficient
  • Cheerful and energetic
  • Microsoft Office (including MS Word) 
  • Multitasking
  • Cold calling
  • Data collection and entry
  • Motivated and teachable team player
Experience
Welocalize - Ads Quality Rater
Boston, , 11/2016 - Current
  • Evaluated ad quality based on numerous project-specific sets of criteria.
  • Consumed expansive training materials quickly and continually, keeping abreast of current policy.
Validity Research - Political Survey Agent
City, , 07/2016 - 10/2016

Interviewed respondents via telephone surveys to identify the opinions of the voting public on issues and candidates for national public opinion firm.  

  • Managed calls effectively and efficiently in a complex, fast-paced and challenging outbound call center environment.
  • Generated data used in statistics cited by national news outlets throughout the 2016 election season.
  • Demonstrated mastery of new and updated call scripts and interview procedures quickly and consistently.  
  • Developed reputation as an efficient service provider with high levels of accuracy.  
  • Acted professionally and patiently when encountering negative feedback. 
Select Staffing - Telephone Survey Agent
City, , 02/2016 - 05/2016

Coordinated and managed effective telephone communication and strategies to anonymously gather unbiased current market rental rates for quarterly nationwide report by Yardi Matrix.

  • Reviewed and updated current files and property database.
  • Entered numerical data into databases in a timely and accurate manner.
  • Adhered to all related company policies and government regulations.
  • Upheld confidentiality of all information, including identity as a rent surveyor.
  • Maintained friendly and professional customer interactions.
  • Gathered and verified all required property information for statistical purposes.
  • Managed work flow to exceed quality service goals.

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Resume Overview

School Attended
    Job Titles Held:
    • Ads Quality Rater
    • Political Survey Agent
    • Telephone Survey Agent
    Degrees