Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral, and written communications. Comfortable in interacting with all levels of the work environment and the public environment. Excellent problem solving and negotiating skills with the ability to make decisions independently and quickly with minimal escalations.
Performed leadership, guidance, and counseling to degree seeking students. Supported students and faculty by running programs independently, while marketing information for potential students. Ordered textbooks and coordinated academic classrooms for faculty and students.
Answered and responded to a high volume of telephone calls from customers inquiring about company products, services, and billing issues. Scheduled product installations and service appointments. Used computerized billing system to obtain service availability dates and to schedule appointments. Processed work orders and other job-related paperwork. Informed and aggressively marketed all cable services to customers in order to maximize sales of company products/services.
Responsible for answering inbound calls for UPS. Received and manage customer telephone inquiries using primarily the UPS global track & trace software systems to provide solutions to those customer inquiries. Was able to build and maintain close business relationships with external and internal customers. Collaborated closely with Operations and Sales functions to support customers. Promoted to Customer Service Lead while employed.
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