-Help shape policy guidelines through customer service and appeals.
-Management of customer interactions to increase customer satisfaction and improve service quality.
-Solve routine problems through precedent and referral to general guidelines.
-Policy expert in advertising policies relating to a high profile client.
-Data entry involving daily quotas of ten team members.
-Generate daily reports related to over ten different queues.
-Describe policy guidelines to clients and customers so they can maximize the efficiency of their advertisements.
-Supervised janitorial crews for commercial contracts at Northeast Lakeview Community College and UT Health and Science Center Dentistry School.
-Maintained company supplies and created detailed work charts for employees.
-Held weekly inspections and walk-throughs to ensure a high standard of cleanliness and employee accountability.
-Achieved consistent client satisfaction through attention to detail and issue resolution.
-Became a licensed REALTOR® as well as team office coordinator responsible for organizing and reviewing detailed contract documents for all broker real estate transactions.
-Managed incoming customer call requests.
-Assessed, analyzed and resolved client issues resulting in superb, professional service.
-Scheduled real estate transactions and coordinated with title company.
-Tracked website and social media data, reported analysis results for broker.
-Office management tasks included data entry, problem solving, marketing design and social media maintenance.
-Listed and sold residential homes.
-Gained proficiency in software programs such as: BackAgent, Multiple Listing Service and Microsoft office programs.
-Used other data tracking programs such as Google Adwords and Facebook Ads Manager.
- Took emails, calls, and letters from constituents and organized and classified their concerns into the appropriate filing systems. (Legislative Management System, Constituent Management System)
- Analyzed departmental documents for appropriate distributing and filing.
-Answered and managed incoming and outgoing calls in Senate offices.
-Obtained signatures and delivered senate packages.
-Distributed employee notices and mail to Senate offices.
-Greeted and escorted visitors, including VIPs, vendors, and interview candidates, through the Texas State Capitol.
-Expert in several data management systems
-MS Office proficient
-High product and industry knowledge relating to social media
-Fast paced and efficient worker
-Strong communication skills
Companies Worked For:
Job Titles Held: