Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in State department of Transportation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative bringing 8 years of experience meeting customer needs in-person and via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

  • Scheduling
  • Information Verification & Applicaton Review
  • Database Management
  • Flexible & Adaptable
  • Registration requirements
  • Professional demeanor
  • Multitasking abilities
  • Customer Service
  • Confidentiality Understanding
  • Processes and procedures
  • Vehicle inspections
  • Arizona State Department of Transportation applications proficiency
  • Knowledge of Arizona Transportation Laws and Policies expert
  • Drug inventory management
  • Safety and compliance
Work History
10/2020 to Current ADOT Customer Service Representative - Call Center American Golf Corporation | Boise, ID,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consistently being aware of policies and regulations to assist customers properly during routine calls.
  • Fielded customer questions, taking Care of their needs with Driver license, Title and Registrations, as well as Driver License Reinstatements and Bonded Titles. I check all documents and make sure all are ready for processing and can be accepted.
  • Answered constant flow of customer calls .
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
02/2013 to 10/2020 ADOT Customer Service Representative - MVD/CSR3 Arizona Department Of Transportation | City, STATE,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Used information gained during searches to produce and process title commitments and insurance policies.
  • Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
  • Audited [Type] documents, noted issues and pursued resolutions in order to facilitate [Type] processes.
  • Checked accuracy and completeness of registration documents.
  • Recorded costs accurately and explained any additional fees to guests.
  • Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
  • Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
  • Operated standard office software applications to compile data and prepare information and correspondence.
08/2011 to 02/2013 Office Assistant City Of Bisbee Queen Mine Tour | City, STATE,
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Received and processed stock into inventory management system.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Expected in 05/2002 High School Diploma | Bisbee High School, Bisbee, AZ GPA:

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School Attended

  • Bisbee High School

Job Titles Held:

  • ADOT Customer Service Representative - Call Center
  • ADOT Customer Service Representative - MVD/CSR3
  • Office Assistant


  • High School Diploma

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