Adobe Experience Manager Content Checker resume example

Description of the project

FAMIS – Fund And Mandate Information System:

FAMIS is a key publishing application within NAD – North American Distribution, Integrated Marketing Solutions group, which is considered book of records for American Funds and Investment Strategies. Fund and Mandate Information System (FAMIS) is central data repository to gather, manipulate, analyze and publish fund, index and mandate information.​

Role and Key Deliverable:

• Acts as Product Owner/Lead Business Systems Analyst/Scrum Master/a subject matter expert on new fund and share classes public launch,
• Coordinates with data providers to source reference data – Legal Name, Custodian Details, CUSIPs, QUOTRONs, Objective etc. for new fund and share classes public launch,
• Liaise with downstream applications to conduct integration testing on their development for new fund and share classes public launch,
• Coordinates with third party vendors like Morningstar, Great West etc. to source market data for reporting purposes,
• Gathering Business Requirements, requirement Elicitation and Implementation,
• User Acceptance Testing, BSA or Smoke Testing, 
• Escalation management, Building Business Use Cases,
• Focus Group Discussions, Client/User Interfacing, Demo,
• Application Production Support, Product/Domain Consulting,
• Production Release Management/Planning/Support,
• Production Incident Handling, Support SIT/UAT/Production deployment,

Description of the Project

Operations Risk & Compliance – FMR, Boston:

A key project to ensure uninterrupted operations/delivery of SLA in the event of migrating business processes from one location to another.​

Role and Key Deliverable:

• Creating knowledge repository for units of Fidelity namely Investment Reporting & Analysis (IRA), Performance Attribution (PA) and Global Asset Allocation Division (GAAD),
• Preparation of Standard Operating Procedures along with training manuals,
• Availing SOP sign off from Process Owners and stake holders,
• Enhancement of existing procedural documents wherever possible,
• Consolidation of Standard Operating Procedures,
• Preparation of Visio Process Flows,
• Writing Business Use Cases after focused group discussions with business users,
• Writing Stories with Acceptance Criteria on the basis of user recommendations,
• Story/Backlog Grooming for future enhancement purposes,

Description of the project

Credit Control Reporting – BRIT Insurance:

Migration of critical reporting stream that affects clients in terms of multi-million GBP, from London to another client location.​

Role and Key Deliverable:

• Preparation of Visio Process Flows/Maps/SOPs,
• Preparation of Knowledge Transfer Plan, Offshore Training of Resources,
• Availing SOP sign off from Process Owners and stake holders,
• Configuration Management,
• Analytical Presentation of various reports to provide a snapshot of financial health of the organization,
• Preparation of Steering Committee pack,
• SLA Reporting, Business Continuity Planning,
• Escalation Management, Production Incident Handling,

Description of the project

Yellowstone BA Project: – Transforming SSPro into StreetSmartEdge

A rare assignment where Infosys was responsible for complete Iteration, right from the planning to implementation phase for a trading terminal.​

Role and Key Deliverable:

• Gathering Business Requirements,
• Writing and Review of Business Use Cases,
• Story/Backlog Grooming with UAT Manager,
• Defect Management - raising defects and follow up on defect fixes,
• Addition of new BUCs in existing test scripts, writing/Visualizing User Stories,
• Health Check of Trading Terminal and analytical presentation of progress over weeks,
• Combined review of test scripts or flows which are to be used during UAT testing for a Trade Terminal of a leading US broker (Agile methodology of SDLC),
• Liaison between Infosys development and client to bridge gaps,
• User Training/ Client walk-through, User Demo,
• Forecasting, Weekly Status Report, Steering Committee Report,

Description of the project

Run the Bank – RTB Stamford:

Leading a team of 30 + agents, handling three sub processes for one of the Investment giant in Reference/Market Data space for a period of 48 months.The project involved:

Equity Products: Setting up and maintenance of accounts for Asian Equities, Euro International Equities, Canadian Equities, Latin American & Brazilian Equities. Domestic Products: Setting up and maintenance of accounts for US Equities, Fixed Income, Municipal bond, Executing Broker, Prime Broker products.

KYC: Name matching, Customer Identification Procedures, Country of Domicile Checks, Country of Nationality Checks, Country of Business, Line of Business Checks, Legal Name Checks, Pseudo Name Checks etc.

AML: USA Patriot Act Checklist, Legal Account Number Checks etc.

Role and Key Deliverable:

• Leading a team of 30 plus resources,
• Performance Appraisal/Review of agents: Quarterly and Biannually,
• Creating Equity and Fixed Income DEMAT accounts in client specific application,
• Creating cross references in the client specific applications on the basis of customer information,
• Amending the customer information or deletion of existing information and creating new cross references as requested by the client,
• Loading Standard Settlement Instructions and Confirmations as per clients request in the specific applications,
• User Acceptance Testing of new functionalities,
• Production Incident handling along with RCA,
• Escalation Handling: Client Escalation, Controls Escalation etc.,
• Working closely with onshore funnel or line managers to ensure timely action of requests,
• Preparation of MIS reports: Daily MIS report, Weekly MIS report,
• Updating SOPs as and when there were changes,
• Billing Report: updating centralized client attendance to meet required billing,

Description of the project

Request of Debt Interrogation Print- British Telecom:

Provision and cease of services, Grievance handling, Reimbursement for bad experience and services, Conducting customer satisfaction surveys etc.​

Role and Key Deliverable:

• Accessing Accounts of Telecom customers and fixing errors as per guidelines and manuals,
• Preparation of daily reports regarding total Accounts accessed and made accounts compliant,
• Charging the customer against services,
• Grievance Handling,
• Reimbursement of charges or giving rebates to the customers,
• Conducting customer surveys on behalf of BT,