Administrative Compliance Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly efficient Administrative Professional offering 20 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Adept at managing regulatory documents from start to finish, including assessing audits, evaluating technical data and checking information accuracy. Well-spoken and friendly with top-notch abilities in information verification, report preparation and records management.

  • Microsoft Office Suite applications
  • WebEx
  • SharePoint
  • Excel
  • Zoom
  • Accounts payable and receivable
  • Credit, Supply Chain Management
  • Compliance oversight
  • Project coordination
  • Records management expert
  • Office inventory management
  • Event coordination
  • Schedule and calendar management
  • Verbal and writing communication
  • Administrative tasks
  • Peer relationships
  • Driver communications
  • Team collaboration
  • Bilingual - Spanish Speaking
10/2018 to Current Administrative Compliance Specialist Freedom Financial | Tempe, AZ,
  • Report directly to the CFO and have high visibility with Senior Leadership and liaise between employees and upper-level management and effectively resolved any issues.
  • Record and maintain business and liquor licenses for all locations across the united states and Japan.
  • Established working relationships with regulatory agencies.
  • Check adherence to all federal and state regulatory requirements by performing quality control reviews of all liquor and business licenses.
  • Check all records for required signatures by closely reviewing each document.
  • Adhere to deadlines in optimizing regulatory and operational performance.
  • Investigated accidents and preparing reports on findings to submit to insurance carrier.
  • Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
  • Identified issues with work vehicles and put in maintenance requests with shop department.
  • Supported senior leadership during executive decision-making processes by documenting equipment transfers and sales details.
  • Proof read and edit letters and other correspondence to correct grammar and spelling errors.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Work with Warehouse, Human Resources, Sales and I.T. departments and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinate special meetings and events on behalf of executive leaders.
  • Assist Accounting Managers with sustainable, scalable administrative operations and project management support.
  • Manage and distributed staff contact lists to create lines of communication with partners and co-workers.
  • Reorganize meeting spaces to maximize physical space without sacrificing comfort.
  • Monitor office inventory to maintain adequate supply levels and order products.
  • Answer phone calls, provided information to callers and connected callers to appropriate people.
  • Arranged travel and hotel accommodations for international business meeting visitors.
  • Verify operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Enter invoice data into company database and update details, including vendor supply contacts and delivery dates to keep information current.
  • Sort incoming mail and disseminated all correspondence to applicable departments.
  • Oversee and cover Receptionist when out on leave. Pleasantly welcome visitors, answer phone calls and maintain front reception desk.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Cultivated relationships with cellular , Auto Enterprise Fleet and office suppliers to drive beneficial business deals.
  • Scheduled appointments for management teams and maintained updated calendar using Microsoft Office Suite system.
05/2018 to 10/2018 General Office Technician Department Of Rehabilitation | City, STATE,
  • Communicate with applicants and consumers regarding the DOR VR program serving as the point of contact for consumers.
  • Respond to inquiries from consumer-related and external stakeholders to expedite timely provision of information and services.
  • Provide information to applicants and consumers in person and on the phone regarding various DOR processes.
  • Gather necessary information from consumers to research answers or solutions to a variety of inquiries and situations within the requirements of the DOR processes, RAM, and federal and state codes of regulations.
  • Independently receive, assess and prepare certification packages of non DOR-Consumers seeking to enroll in the program.
  • Schedule and conduct a portion of a group/applicant orientation to provide information to applicants and consumers regarding DOR.
  • Schedule, arrange appointments and provide clerical support to counselors, team managers and job placement coordinators.
  • Consult with team members regarding specific, complex and difficult consumer inquiries on concerns.
  • Complete consumer service requests for counselors/team members and ensure that services are correctly authorized using appropriate accounting codes, project codes, rates and other information consistent with departmental, state, and federal regulations.
  • Review incoming invoices to ensure proper completion and accounting codes for payment processing.
  • Prepare invoice dispute notifications and return with invoice for correction to the vendor.
  • Send correspondence and make phone contact for follow up information with consumers, vendors and service providers to implement the activities identified in the individual plan for employment.
  • Schedule necessary appointments for consumers with team members/counselors as neede.
01/2017 to 05/2018 Operations Specialist / Billing Coordinator Republic Services | City, STATE,
  • Responsible for maintaining confidential employee files and ensure commercial drivers are in compliance with DOT Driver’s License and medical exams, along with uploading proper medical files in computer system in a timely manner.
  • Coordinate with the operations management team in accident investigation and follow up with insurance companies and claimants.
  • Review DMV Pull Notice Annual Review with employees to ensure eligibility is current to drive a commercial vehicle.
  • Ensure all accident files, safety and worker compensation records and driver certification files are maintained according to federal, state and company policy.
  • Assure completeness and accuracy of all work relating to finance, procurement, equipment, contracts, personnel, and record keeping.
  • Weekly and monthly reporting of driver productivity hours.
  • Complete and maintain a variety of report as directed by the Operations and District Managers.
  • Use of software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents and contract labor.
  • Responsible for Procurement and Supply Chain Management and Ariba payment and purchasing processes.
  • Prepare monthly billing adjustments, obtain required approvals and enter adjustments into billing system.
  • Manage transportation accounts and requests, remain in constant contact to ensure client satisfaction.
  • Researches and resolves routine and non-routine billing questions and discrepancies.
  • Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
  • Review invoices for completeness and accuracy.
  • Follow up with customers and other division staff/management to resolve identified discrepancies.
  • Reviews various billing system reports to identify billing discrepancies.
  • Makes corrections as appropriate to ensure accurate billing following standard operating procedures.
  • Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings.
  • Performs basic and routine research to resolve differences or unidentified / misapplied payments.
  • Posts payments as appropriate into the billing system to clear open obligations, or prepare remittance advices to accompany payments sent to the lock box or corporate office.
  • Accept credit card payment from customers over the phone and process recurring payments.
  • Complete customer set up in company billing system(s).
04/2001 to 12/2016 Customer Service Waste Management | City, STATE,
  • Responsible for maintaining confidential employee files and ensure employee updates on DOT and Drivers Licenses are uploaded for compliance in a timely manner.
  • Review DMV Pull Notices and Annual Review of Motor Vehicle Records and monitoring of random drug testing and assuring all tests completed within deadlines.
  • Ensure all accident files, safety and worker compensation records and driver certification files are maintained according to federal and state requirements and Company policy.
  • Coordinate with management in accident investigation reporting and follow up communication with insurance company and claimants.
  • Administrative support to the District Manager, Operations Supervisor and Fleet Manager.
  • Point of contact for employees in regards to any HR related material and or questions when HR representative is not present on site.
  • Update and maintain city business licenses and files.
  • Complete and maintain a variety of reports such as monthly productivity and financial reports as directed by the District Manager.
  • Assist with data collection and reporting required for incentive pay programs and city reporting, diversion reporting and billing.
  • Maintains and processes operations information, such as vehicle maintenance, accounting and route sheets and updating route information into computer applications systems daily.
  • Maintained DMV truck registration and vehicle operation.
  • Assisted with truck parts inventory, purchasing and truck repair order processing.
  • Act as a resource and trainer for less experienced personnel within the division or other divisions.
  • Assisted other departments including customer service, accounting, sales and municipalities.
  • Assisted with implementation of operational projects and other duties as assigned.
Education and Training
Expected in 2012 OSHA | UCSD, San Diego, CA GPA:
Expected in 2001 Some College Course Work completed | Citrus College, Glendora, CA GPA:
Expected in 1998 Diploma | Mountain View High School, El Monte, CA GPA:
Expected in Certificate OSHA 511- OSHA Standards for General Industry | , , GPA:


  • Toshimasa Kayama - Division III Sales Manager for Mutual Trading Co., Inc, El Monte CA Phone (213) 718-8534 Email:
  • Epfinio Cabral III- Office Technician Cal/Promise Department of Rehabilitation, Riverside CA Phone: (626) 488-4797 Email:
  • Richard Lavrinc III-Environmental Protection Specialist for Waste Management Inc. Fresno CA Phone: (832) 382-2227

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Resume Overview

School Attended
  • UCSD
  • Citrus College
  • Mountain View High School
Job Titles Held:
  • Administrative Compliance Specialist
  • General Office Technician
  • Operations Specialist / Billing Coordinator
  • Customer Service
  • OSHA
  • Some College Course Work completed
  • Diploma
  • Certificate OSHA 511- OSHA Standards for General Industry

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