Administrative Assistant Customer Service Specialist resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Proficient Customer Relation Specialist with a desire to obtain a position in an office that will enable me to utilize the strong organizational and clerical skills garnered from my customer service background. Seeking to leverage my analytical and interpersonal skills to build and maintain client and work relationships to accomplish the company's objective.
Skills
Clerical Time Management
Judgment and Decision Making Troubleshooting
Customer and Personal Service Active Listening
Critical Thinking Complex Problem Solving
Sensitive material handling
Call Center Operations
Inbound and Outbound Calling
Customer Service
PC proficient
CRM and office management software
Data entry documentation
Verbal Communication
Safety regulations
Quality Assurance
Credit card payment processing
Senior leadership support
Conflict resolution techniques
Training and coaching
QA
Product Knowledge
Skilled multi-tasker
Education and Training
American Senior HighMiami Lakes, FLExpected in 06/2001 ā āHigh School Diploma: - GPA:
Experience
Kemps - Administrative Assistant - Customer Service Specialist Erdmann Trailer Court, IA, 05/2015 - Current
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Keep records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Documented customer notes with CRM software to keep records accurate and current.
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing and spreadsheet databases
Perform general office duties, such as maintaining records management database systems, and performing basic bookkeeping work
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled escalated calls for associates to address complex issues and restore customer satisfaction.
Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Trained new employees on procedures and policies to maximize team performance.
Maximized customer satisfaction by handling customer email and telephone interactions.
Worked with external representatives to address customer needs.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Delivered continuous training to associates to maximize performance and customer relations skills.
Created training manuals targeted at resolving simple and difficult customer issues.
Evaluated quality of representatives' phone calls and provided feedback to management.
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Resume Overview
School Attended
American Senior High
Job Titles Held:
Administrative Assistant - Customer Service Specialist