LiveCareer-Resume

Administrative Assistant Customer Service Specialist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Proficient Customer Relation Specialist with a desire to obtain a position in an office that will enable me to utilize the strong organizational and clerical skills garnered from my customer service background. Seeking to leverage my analytical and interpersonal skills to build and maintain client and work relationships to accomplish the company's objective.

Skills
  • Clerical Time Management
  • Judgment and Decision Making Troubleshooting
  • Customer and Personal Service Active Listening
  • Critical Thinking Complex Problem Solving
  • Sensitive material handling
  • Call Center Operations
  • Inbound and Outbound Calling
  • Customer Service
  • PC proficient
  • CRM and office management software
  • Data entry documentation
  • Verbal Communication
  • Safety regulations
  • Quality Assurance
  • Credit card payment processing
  • Senior leadership support
  • Conflict resolution techniques
  • Training and coaching
  • QA
  • Product Knowledge
  • Skilled multi-tasker
Education and Training
American Senior High Miami Lakes, FL Expected in 06/2001 High School Diploma : - GPA :
Experience
Kemps - Administrative Assistant - Customer Service Specialist
Erdmann Trailer Court, IA, 05/2015 - Current
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Documented customer notes with CRM software to keep records accurate and current.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing and spreadsheet databases
  • Perform general office duties, such as maintaining records management database systems, and performing basic bookkeeping work
  • Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled escalated calls for associates to address complex issues and restore customer satisfaction.
  • Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Trained new employees on procedures and policies to maximize team performance.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Worked with external representatives to address customer needs.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
Csm Corporation - Customer Service Specialist
Bloomington, MN, 09/2014 - 02/2015
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
Kemps - Front Desk Agent
Cedarburg, WI, 10/2013 - 02/2014
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
Kemps - Customer Service Specialist
Rochester, MN, 09/2011 - 07/2013
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
Teleperformance USA - Customer Service Specialist
City, STATE, 09/2003 - 03/2011
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Exceeded company productivity standards on consistent basis.

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Resume Overview

School Attended

  • American Senior High

Job Titles Held:

  • Administrative Assistant - Customer Service Specialist
  • Customer Service Specialist
  • Front Desk Agent
  • Customer Service Specialist
  • Customer Service Specialist

Degrees

  • High School Diploma

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