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administrative assistant customer service associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivatived administrative assistance with 8 years of experience offering office support in various industries. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Skills
  • Technologically savvy
  • Back office operations
  • Records management systems
  • Organization and efficiency
  • Invoicing and billing
  • Administrative operations
  • Customer relations
  • Sensitive material handling
Experience
Administrative Assistant /Customer Service Associate, 04/2019 to Current
Bed Bath & BeyondLoveland, CO,
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Updated details in company database
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
  • Completed evaluations of new employees to determine strengths and customize training.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Collected time cards and assisted payroll staff
Customer Service Associate, 01/2018 to 04/2019
Central TransportCity, STATE,
  • Consulted with customers regarding needs and addressed concerns.
  • Reviewed account and service histories to identify trends and issues.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Team Processor, 03/2017 to 12/2017
Doctors Of Real EstateCity, STATE,
  • Wrote purchase agreements, disclosures and other contractual documents
  • Located potential listings and set up meetings to capitalize on opportunities.
  • Coordinated sales listings through each stage and tracked completion for broker.
  • Provided quick and accurate calculations for percentages, commissions and discounts.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Scheduled home viewings with potential buyers.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Education and Training
36 Credit Hours : Elementary Education, Expected in to Indiana State University - Terre Haute, IN,
GPA:

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Resume Overview

School Attended

  • Indiana State University

Job Titles Held:

  • Administrative Assistant /Customer Service Associate
  • Customer Service Associate
  • Team Processor

Degrees

  • 36 Credit Hours

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