Admin Section Supervisor02/2015 to 11/2015Background Check Central Unit DSHSOlympia, WA
Create weekly workload schedules for three staff Monitor and evaluate staff's performance to ensure they are meeting the unit's 99.9% critical accuracy rates Meet with the staff individually on a biweekly basis to review their performance, provide and solicit feedback to help staff become successful Update Position Description Forms as needed Outline and provide staff with a Memo of Expectations Approve staff's leave and adjust workload schedule accordingly Provide training opportunities to staff Create recruitment, interview, and hire candidates as positions become available.
Customer/Vendor Relations Analyst02/2014 to CurrentBackground Check Central Unit DSHSOlympia, WA
Perform independent research and analysis in response to management requests, complaints, customer feedback, and operational issues Prepare reports and technical documents outlining research analysis, and identifying recommendation to resolve issues or improve service Research and compile data to create information and training presentations for diverse groups Serve as contact for audits related to internal DSHS auditing staff and State Auditor's Office.
Participate in meeting, researched, analyzed, and provided data for auditing purposes Maintain Background Check Central Unit SharePoint site Monitor contractual agreements for contract compliance Review billings and generate A-19 forms for payment from vendors Generate and compile monthly statistics to report and track the number of background checks requested for the month and the fiscal year.
Lead Public Disclosure Assistant - Forms and Records Analyst05/2013 to 02/2014Public Disclosure DNROlympia, WA
Lead of two employees, duties included planning and assigning work, documenting performance, coaching and motivational recognition Served as back up for the agency Public Disclosure Officer Analyzed and tracked house bills to identify potential impacts during the legislative session Served as back up Legislative Coordinator for the Environmental and Legal Affairs Section Assisted with implementing DNR's agency wide records retention schedule.
Public Disclosure Assistant - Forms and Records Analyst06/2012 to 05/2013Public Disclosure DNROlympia, WA
Gathered, reviewed , and processed records for complex requests , discovery, and litigation Communicated with requesters through email, letters, and phone regarding their requests Used agency, state, and federal policies and procedures relating to disclosure; consult with state attorneys and agency professionals regarding redactions, exemptions, and confidential materials Worked directly with other programs to identify and gather records related to requests, litigation and discovery Provided consultation and technical assistance to program staff that were gathering records.
Public Disclosure Assistant - Forms and Records Analyst 202/2011 to 06/2012DNROlympia, WA
Evaluated incoming requests to determine the steps it would take to satisfy the request.
Ensured outgoing records adhere to Washington State Public Disclosure Laws, Federal Laws and Agency Policies.
Worked directly with other programs to identify and gather records related to requests.
Banker04/2010 to 06/2011Anchor BankYelm, WA
Opened IRAs, CDs, checking and savings accounts Reviewed daily reports for account deficiencies Acted as a liaison between the bank and customers Performed background checks to verify an applicant's information when opening an account or to determine if they were qualified for loans Balanced and performed weekly and monthly audits of the vault, cash drawers, and ATM Successfully reconciled any discrepancies that occurred in audits or customer account.
Teller03/2009 to 04/2010Chase BankLacey, WA
Handled large quantities of cash daily, while ensuring I balanced nightly.
Assisted customers with questions or concerns they had regarding their account.
Performed audits of cash drawers, ATM, vault, and monetary instruments.
Assistant Manager - Store Coordinator11/2004 to 08/2008Lover'sBellingham, WA
Advanced to Store Coordinator within a year Partnered with the manager in the accountability of developing an effective sales team, managing and maintaining operating standards to meet or exceed company goals and objectives while maintaining good customer relations Managed employee schedules Review applications and interview applicants Trained, supervised, and delegated tasks to employees.
BA: Sociology6/1/2008Western Washington UniversityBellingham, WADates of Attendance : 9/1/ Sociology