Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
Managed front desk operations with a staff of 2.Account services manager for platinum guests.Reduced number of guest complaints by 40%
Increased sales in Tourism by constantly selling our services and Marketing. Always put the guest as a top priority. Managed the cash safe and petty cash accounts, keeping excellent records. I also took care of night calls regarding guests and potenial customers. I worked with a large Landowners Association keeping them informed as to changes in the ranch policy.
Kept records of room availability and guests' accounts, manually or using computers.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.Managed the Bar and Cabins. Ran the Gift shop. Planned and coordinated Special Events. Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.
Coursework in Psychology and Journalism.
Member of the Telephone Pioneers from 1982 - 1997. Member of the Professional Womens National Organization from 2006 - 2013.
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