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acting customer service supervisor resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Customer-oriented Project Administrator bringing 28-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Talented in assessing systems and developing strategies to reduce process lags. Good organizational and problem-solving abilities.

Skills
  • Training
  • Account management
  • Customer Service
  • Schedule coordination
  • Research ability
  • Training programs
  • Proficient in SAP
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Report writing
Experience
05/2021 to Current
Acting Customer Service Supervisor Bank Of Tennessee Nashville, TN,
  • Established positive rapport with customers, and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Organized assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Manage cashier coverage and customer flow to ensure proficient customer service.
  • Support the work order process to ensure prompt and proper completion, includes customer interaction and communication.
  • Prepare Sales Distribution Report
  • Perform other duties as assigned or requested.
11/2002 to 05/2021
Customer Care Agent Fellowship Senior Living Basking Ridge, NJ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Assessed customer account information to determine current issues and potential solutions.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services.
  • Supervised and motivated customer service teams to maximize business performance.
  • Assist and participate in customer orientation and public relations demonstration.
  • Prepare correspondence and generate report as required.
  • Create service notification, obtain initial application, and gather required documents to complete service and/or job orders for utility services.
  • Act as a liaison between customer and the Authority.
  • Assist cashier when needed.
  • Perform other duties as assigned or requested.
08/1999 to 11/2002
Cashier Apria Healthcare Sioux Falls, SD,
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep office operational.
  • Responsible for proper accounting and safety of cash fund.
  • Prepare and balance bank deposits, cash transactions and vouchers.
  • Balance the cash drawer on a daily basis.
  • Enter General Ledger numbers on all transactions and issues appropriate receipts.
  • Accept and post payments on accounts
  • Enter and retrieve data into/from mainframes and personal computers.
  • Greet all customers promptly and courteously.
  • Generate reports and maintains files and records.
  • Organize work load to ensure production deadlines are met.
  • Performs back-ups of data.
  • Assist customers in completing services applications.
  • Act as a liaison between customers and the Authority.
  • Translate information from one language to another.
  • Perform other duties as assigned or requested.
06/1993 to 08/1999
General Clerk Navajo Tribal Utility Authority City, STATE,
  • Supported office clerical functions using software, email and office machines.
  • Monitor and communicate by voice transmission radio traffic on a system wide basis and maintains a radio log for all activities.
  • Answer incoming telephone calls, determine purpose of calls, provides basic information and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.
  • Maintain log of telephone activities.
  • Welcome visitors, determine nature of business and announces visitors to appropriate personnel, maintaining professional and courteous demeanor; maintains records of arrival and departures of visitors.
  • Record time of departure, destination, cargo and expected time of return.
  • Review and maintain telephone records and bills.
  • Maintain log for all switching activities.
  • Utilize a variety of computer and communications equipment; coordinate and notify through radios, computers and phones.
  • Maintain a current record of the location and availability of personnel, vehicles and equipment.
  • Maintain accurate records and daily logs.
  • Act as a liaison between customers and the Authority.
  • Must have excellent customer service, basic computer skills, positive communication skills, and be a self-motivated team player.
  • Perform other related duties as assigned or requested.
Education and Training
Expected in 06/1987 to to
High School Diploma:
Monument Valley High School - Kayenta, AZ,
GPA:

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Resume Overview

School Attended

  • Monument Valley High School

Job Titles Held:

  • Acting Customer Service Supervisor
  • Customer Care Agent
  • Cashier
  • General Clerk

Degrees

  • High School Diploma

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