acounting manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Hardworking and motivated person with 19 years of experience and a record of success in the Intermodal industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Staff Development
Continuous Improvement
Work Prioritization
Time Management
Team Building Leadership
Weekly Payroll Management
Inter-Department Collaboration
Customer Service
Complaint Resolution
Ordering and Purchasing
Inventory Control
Billing and Invoicing
Microsoft Office
Quickbooks
Great Plains
Profit Tools
TMW
Education and Training
MaDonna High SchoolChicago, IL, Expected in 05/1981 ā āHigh School Diploma: - GPA:
Experience
Universal Logistics Holdings Inc. - Acounting Manager City, STATE, 09/2014 - present
Oversee and manage driver payrolls, driving timely and accurate payment of weekly wages for contractor fleet.
Organize and maintain payroll information by entering data, deleting errors, calculating and collecting information for correct payment to driver.
Manage weekly payroll duties and submitted data to payroll department.
Gather timesheets to prepare weekly payroll data for processing by payroll department,
Respond to driver inquiries regarding payment discrepancies by researching data.
Insure all data and all information is is system to promptly invoice the customer.
Manage daily reports to insure that all invoices get processed.
Monitored office supplies to replenish needed inventory before depletion.
Organized files, and scanned documents to improve driver payroll.
Oversee drop/Hook account. Process FedEx and Dedicated accounts.
Managed both Accounting (6 people)and Customer Service (7 people)
Enforced customer service0 standards and resolved customer problems to uphold quality service.
Prepared drayage quotes, and maintained an internal quote file.
Answered inbound calls and emails to facilitate customer service and our drivers.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Enforced customer service standards and resolved customer problems to uphold quality service.
Educated, coached and mentored all new hires in multiple positions.
Worked closely with employees after training to check on progress and provide further instruction.
Michael's Cartage
Collaborated with Dispatch to ensure correct information was being communicated to driver for excellent intermodal service.
Assisted scheduling members when needed to schedule delivery and or pick up of loads.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Processed and sent invoices, adjustments and credit memos to customers.
Verified accuracy of information and executed clarification of orders.
Responsible for transition to new Profit Tools software including building tables for pricing, payroll and financial reporting.
Hammer Express - Acounting Manager City, STATE, 04/2005 - 04/2014
Supervised accounting tasks, which included accounts payable and receivable, general ledger management.
Calculated and prepared checks for utilities, taxes and other payments.
Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
Managed payroll for fleet drivers.
Resolved billing issues by applying knowledge and completing in-depth research.
Prepared cost analyses, tracked change orders and managed schedules to improve invoice management.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Received and input receivables payments in compliance with internal financial procedures.
Generated financial statements and reports detailing accounts receivable.
Assisted Operations Manager in resolving Chassis Invoices and issuing Per Diem Bills.
Assisted Operation Manager with employee payroll and yearly reviews.
Assisted with interviewing in hires for office personal.
Managed transition to new Profit Tools software including building tables for pricing payroll and financial reports. Never used due to being acquired by Universal.
John Crane Manufacturing - Customer Service/Purchasing Agent City, STATE, 11/1981 - 06/1993
Responded to telephone inquiries from customers and associates on the availability of products and status oof current orders.
Facilitated the purchasing of various parts to fulfill inventory needs.
Collaborated with internal and external customers to process orders.
Coordinated sales manager and salesmen on custom request for customers.
Recommended solutions to customers to ensure client satisfaction and retention.
Maintained and updated customer database including establishing accounts.
Developed extensive customer service and order fulfillment expertise.
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