ACCOUNTS PAYABLE & RECEIVABLES MANAGER/FLOOR MANAGER/CUSTOMER SERVICE REP
Recently elected Secretary of W.S. Jenks and Son, an independent distribution company that sells industrial electronic, woodworking, tactical equipment and hardware to Government Agencies, Military branches and, more recently, the general public. Highly effective Accounts Payable/Receivables Manager with excellent bookkeeping and accounts management skills. Directly involved in the successful transition to the new billing system. Skilled on government web-based billing platforms, such as GSA, WAWF, and IPP. Impressive interpersonal and social communication skills allows for assisting clients with invoices and payments and good collaboration with comptroller and owner regarding accounts. Effective at multi-tasking, quick study and equally efficient with self-managed projects and as a member of a team. Well over ten years of Accounts Payable/Receivables experience in small employer environments.
Microsoft Office Suite (Word, Excel, PowerPoint)
Profit 21 System (Distribution/Retail)
Spruceware.Net System (Distribution/Retail)
Invoice Processing Platform (IPP)
Wide Area Workflow (WAWF)
FEDPAY Internet Invoicing and Payment System
Acclaim System (Distribution/Retail)
QuickBooks Premier (Contractors Edition)
Accounts Payable & Receivables Manager/Floor Manager/Customer Service Rep10/2008 to CurrentW.S. Jenks & SonWashington, DC
Prepare weekly A/R and A/P reports for reconciliation and to process adjustments.
Maintains accounting ledgers by verifying and posting company transactions.
Verifies vendor accounts by reconciling monthly statements and related transactions.
Posts customer payments by recording cash, checks, and credit card transactions.
Pays employees by receiving and verifying expense reports and requests for advances.
Process electronic payments (checks/credit card) and post all payable invoices.
Provide ongoing training for sales staff on Spruce billing system.
Troubleshoot and resolve minor glitches with new system.
Organize and maintain the filing system for all orders, materials, vendors and customers (electronic and hard copy).
Monitor customer account details, identify and investigate non-payments, delayed payments and other irregularities.
Organize recovery system and initiate collection efforts.
Investigate and resolve our Government/Military customer inquiries.
Maintain inventory at a level necessary to satisfy customer needs while minimizing investment in inventory costs.
Maintain office equipment and supplies.
Perform other related duties as required.
Service Manager/Accounts Payable & Receivables Manager01/2001 to 10/2008HOSE MaintenanceAdelphi, MD
Managed petroleum equipment service and maintenance contracts totaling over $350Kof local major oil company stations, such as, Exxon, Shell, Mobil, as well as the maintenance contract for several local Safeway Stores.
Successfully managed billing and collecting on other major maintenance contracts.
Managed and coordinated job schedules and workflow for field service technicians.
Dispatched and routed field service technicians to customers throughout the Washington, D.C.
Ensured customer satisfaction with services provided by responding technician.
Responsible for preparation of invoices submitted to specific contract customers.
Provided help desk support for various contract customers.
Maintained direct contact with service and office personnel.
Assisted with implementation of plans and procedures for the growth of the company and to more effectively meet the requirements of our customers.
Maintained parts inventory, as well as returned used parts to distributors to be refurbished and repaired.
Receptionist01/1999 to 12/2000Wright, Robinson, Osthimer & TatemWashington
Answered multi-line telephone system and directed caller to appropriate attorney or staff member.
Provided significant administrative assistance to managing partner.
Assisted other firm partners and associates by composing correspondence, reports and other documents peculiar to the legal community; prepared drafts of pleadings, motions, complaints, position statements, etc.
Organized and maintained filing system for case materials and records (electronic and hard copy).
Performed related duties as required.
Help Desk Technician02/1998 to 01/1999Adsystech, IncWashington
Handled multiple incoming calls.
Recorded customer information and managed the walk-in exchange center.
Managed and coordinated work assignments for the computer technicians.
Accountable for processing work orders for overseas embassies.
Responsible for maintaining multiple databases that were utilized for supervisory and overseas reports.
Assisted logistics personnel with incoming calls, issuing parts and tracking inventory.
Provided customer assistance by helping users troubleshoot problems with their software or electronic equipment.
Education and Training
U.S. Department of Agriculture Graduate School
Courses toward Computer Programming Certification1999
Edgewood Connection Software
Certificate of Completion -1998
Accounts Payable & Receivables Manager/Floor Manager/Customer Service Rep
Service Manager/Accounts Payable & Receivables Manager
Help Desk Technician
U.S. Department of Agriculture Graduate School
Courses toward Computer Programming Certification 1999 Edgewood Connection Software
Certificate of Completion - 1998 PSI Institute
Certificate in Data Entry - 1991
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