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accounts operations specialist resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.

Skills
  • Accounting Operations Processes
  • Report Analysis
  • Meeting Support
  • Relationship Building
  • Accounts Payable and Accounts Receivable
  • Proficient In Microsoft Office
  • Analytical Thinking
  • Planning And Execution
  • Written And Verbal Communication
Work History
03/2022 to 06/2022 Accounts Operations Specialist Menzies Aviation | Nashville, TN,
  • Motivated and trained employees to maximize team productivity.
  • Improved customer success rate by 25% in first month
  • Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Handled 45 calls per day to address customer inquiries and concerns
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
12/2019 to 07/2021 Operations Manager Center For Autism And Related Disorders, Inc | City, STATE,
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Developed systems to track and log work issues and reduce errors by 15% in first quarter
  • Spearheaded department training to enhance employee performance and boost employee productivity.
02/2017 to 08/2019 Patient Access Ambassador Nationwide Children's | City, STATE,
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Increased customer service satisfaction ratings by 15% within first two months
04/2015 to 08/2017 Senior Provider Data Specialist UnitedHealthcare | City, STATE,
  • Performed systems and data analysis using variety of computer languages and procedures.
  • Coordinated troubleshooting support for warehouse personnel.
  • Tested software applications and systems to identify enhancement opportunities.
  • Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
  • Created plans and communicated deadlines to complete projects on time.
  • Managed over 50 customer calls per day
Education
Expected in 01/2019 to to Master of Science | Health Administration Franklin University, Columbus, OH GPA:
Expected in 08/2017 to to Bachelor of Science | Health Management Franklin University, Columbus, OH GPA:
Certifications

CompTIA Security + Certification

Languages
twi:
Native or Bilingual
Negotiated:
Skills
  • Resource Planning and Scheduling
  • Accounting Operations Processes
  • Corrective Actions
  • Report Analysis
  • Meeting Support
  • Office Supplies and Inventory
  • Customer Feedback
  • Accounts Payable and Accounts Receivable
  • Daily Operations Management
  • Performance Goals
  • Project Proposals
  • Annual Evaluations
Work History
03/2022 to 06/2022 Accounts Operations Specialist Coinbase Inc. | San Francisco, CA
  • Motivated and trained employees to maximize team productivity.
  • Improved customer success rate by 25% in first month
  • Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Handled 45 calls per day to address customer inquiries and concerns
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
12/2019 to 07/2021 Operations Manager Center For Autism And Related Disorders, Inc | Alexandria, VA
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Developed systems to track and log work issues and reduce errors by 15% in first quarter
  • Spearheaded department training to enhance employee performance and boost employee productivity.
02/2017 to 08/2019 Patient Access Ambassador Nationwide Children's | Columbus , OH
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Increased customer service satisfaction ratings by 15% within first two months
04/2015 to 08/2017 Senior Provider Data Specialist UnitedHealthcare | Columbus, OH
  • Performed systems and data analysis using variety of computer languages and procedures.
  • Coordinated troubleshooting support for warehouse personnel.
  • Tested software applications and systems to identify enhancement opportunities.
  • Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
  • Created plans and communicated deadlines to complete projects on time.
  • Managed over 50 customer calls per day

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Resume Overview

School Attended

  • Franklin University
  • Franklin University

Job Titles Held:

  • Accounts Operations Specialist
  • Operations Manager
  • Patient Access Ambassador
  • Senior Provider Data Specialist

Degrees

  • Master of Science
  • Bachelor of Science

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