Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed client records and prioritized Research Managed all outstanding mortgage paperwork (i.e.Titles and Deeds of Trust) Made all necessary contacts to retrieve paperwork in order to close a file.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
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