LiveCareer-Resume

Account Support Representative resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Administrative Assistance - Operations Dear Human Resource Dept., I read with interest your posting for Administrative Assistance - Operations on your website. I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. As my resume indicates, I possess more than 6 years of progressive experience in the Administrative field. At my current position as Account Management Help Desk specialist at Washington Health Plan Finder, I Speak with Privilege users and assist them with issues they are having with their accounts. My great customer service skills led to happy customers that would like to speak with me directly when they call again. If Washington Health Benefits Exchange is seeks an experienced Account Support Representative, I am the right fit for the position. Most recently, my responsibilities as an Administrative Assistant at Comte's and Associates match the qualifications you are seeking. As the Administrative Assistant, my responsibilities included answering multi-line phones, handle Accounts payable & accounts receivable, schedule appointments for the office therapists. I assisted in the successful completion of editing memo's and distribution of correspondences. My supervisor also relied on my ability to manage the office when they were out of town for business.
Core Qualifications
  • Microsoft Office 2000 (Word, PowerPoint & Excel) ACT! Troubleshoot office network system
  • Microsoft Dynamics CRM


Education
Tacoma Urban League Skills Training Center, Inc , Expected in Sept. 2003 : - GPA :
Bates Technical College Certificate , Expected in March 1991 : - GPA :
Pierce Junior College , Expected in Sept. 1989 : - GPA :
Woodrow Wilson , Expected in June 1988 High Diploma : - GPA :
Experience
Computacenter Plc - Account Support Representative
Norcross, GA, 10/2014 - Present
  • Assist brokers, navigators, and in-person assisters in troubleshooting errors when their locked out of their accounts Perform OTP bypass and role changes as needed.
  • Compile and submit bulk data fixes to end date user accounts, update email addresses and languages for privileged users.
  • Create account for new for privilege users.
  • Perform testing in UAT environment.
  • Track tasks and data fixes utilizing Microsoft Dynamics CRM Perform other work as request in Account Management.
The Southern Company - Customer Care Specialist
Crystal Lake, IL, 01/2012 - 10/2014
  • Interacted with a Verizon Wireless customers to provide them with information to address inquiries regarding products and services.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintained customer records by updating account information.
  • Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution.
  • Maintained financial sector of a customer's bill by processing customer adjustments.
  • Contributed to team effort by accomplishing related results as needed.
  • OfficeTeam Specialized Administrative Staffing.
Novogradac & Co. Llp - Administrative Assistant
Alpharetta, GA, 01/2011 - 2012
  • Performed administrative and office support activities for multiple supervisors.
  • Duties included answering multi-line phone system, acknowledging and directing visitors, word processing, creating spreadsheets and presentations, and filing.
  • Executed tasks by having extensive software skills as well as Internet research abilities and strong communication skills.
Novogradac & Co. Llp - Administrative Assistant
Long Beach, CA, 03/2004 - 03/2010
  • Answered multi-line phones
  • Handled banking, accounts payable, and accounts receivable
  • Setup new client accounts and retired old client accounts.
  • Created and monitored files scanned into the archive.
  • Maintained scheduling for the therapists with their clients on/off site.
  • Distributed daily mail, monitored daily emails
  • Performed score testing for (MMPI-A/MMPI-2), PTSD, and IQ Sent out MSI testing.
Professional Affiliations
Skills
Account Management, accounts payable, accounts receivable, ACT!, Administrative, banking, strong communication skills, CRM, client, clients, directing, email, filing, financial, IQ, Microsoft Dynamics, Excel, mail, office, Microsoft Office 2000, PowerPoint, Word, MSI, network, Internet research, presentations, receiving, spreadsheets, Staffing, telephone, phone, Troubleshoot, troubleshooting, word processing
Additional Information

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Resume Overview

School Attended

  • Tacoma Urban League Skills Training Center, Inc
  • Bates Technical College Certificate
  • Pierce Junior College
  • Woodrow Wilson

Job Titles Held:

  • Account Support Representative
  • Customer Care Specialist
  • Administrative Assistant
  • Administrative Assistant

Degrees

  • High Diploma

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