Account Support Representative Resume Example Precision Tools Service, Inc.

ACCOUNT SUPPORT REPRESENTATIVE

Professional Summary

I hope to fill a position as an Inside Sales Representative that allows me to demonstrate all of the quality job skills that I have learned over the years from former work experiences. I hope for the opportunity for growth within my position and within my future company. Ability to work closely with team members to create the most efficient work environment. Efficient with work within Outlook and Microsoft Office. Data Entry skills within organization's software and programs.The goal is always creating a positive customer experience. Enthusiastic Mortgage Processor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Verification of Employment and Home Owners Insurance binders and training in Title work. Motivated to learn, grow and excel in the Mortgage Loan Industry.

Skills

Work History

Account Support Representative, 01/2017 to 08/2019
Precision Tools Service, Inc. – Jefferson , GA

I Supervised over 20 accounts as Account Representative while working at Precision Tool Service. My number one goal was always to provide excellent customer service to customers by always responding promptly to all quotes, order status's and technical support for products
I was able to prioritize customer's needs by their individual expected projection of sales and budget plans
I negotiated with suppliers to be able to provide competitive pricing for customers as well as meeting their lead time requirements
Worked with Engineers and Purchasing Departments to resolve any technical and accounting questions or problems that may have had
Identified, researched and resolved any billing discrepancies between customers and vendors
Complied and analyzed data for review by senior management for customer's accounts
I also ran weekly reports for customers and provided them with current status on orders to ensure due dates were met. Also reports for products that could be purchased for VBD (Volume based discount) for cost savings
At PTS I worked closely with team to develop clear communication and information by using several different reports that showed sales results from previous sales to help reach target sales goals for each customer for every quarter
Negotiated agreements between employees to clarify any misunderstood directions and resolve conflicts affecting company performance
Received training and certification from OMRON and SMC to represent brand, explain technical functions for products and inform customers for replacement products on systems that are now obsolete
Managed meetings and scheduled essential classes for customers through vendors for application and maintenance for products provided through PTS and also for systems previously ran in house
Devoted special emphasis to punctuality and attendance for employers and also being willing to stay late to meet customer needs especially in critical situations
Monitored social media and online sources for industry trends and to sustain competitive pricing and lead times
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Personally took accounts from paper filing to electronic filing
Handled high volume of in-bound calls and emails from customers and Vendors from quotes and technical support to reconciliation for accounting purposes

Customer Service Representative , 10/2016 to 01/2017
Jackson EMC – Jefferson GA, GA

Answered phone calls throughout the day by addressing customer inquiries, solving problems and providing new data to the workers in the field
Directed calls to appropriate individuals and departments
Greeted customers entering the store to ascertain what each customer wanted or needed
Managed billing for accounts
Handled a daily heavy flow of paperwork including new account memberships filing and making them into conversions onto the computer and also processed returned checks
I had daily reports that I was responsible for including cut off registry and also mapping and updating routes and billing cycles for new accounts

Bartender/Cocktail waitress , 01/2012 to 02/2016
J.O. Grady's – Sumter, SC

My job duties included working to build strong customer relationships as well as being able to work in a fast a creative manner to solve problems
A variety of different sales knowledge and knowing the products well
POS systems in retail products
Handling credit card and cash flow
Successfully generating high sales for the company and earning management trust for opening and closing store.

Night Auditor , 03/2013 to 04/2014
Baymont Inn and Suits – Manning, SC

I had the traditional duties of a front desk clerk but also was in charge of the accounting department for the hotel.
Greeting customers and making sure that while they were staying with our hotel that they were more than satisfied with us.
Checking customers in and out working with POS systems.
Printing and filing the daily revenue of the hotel every night and making sure that all cash was accounted for at the end of every business day.

Education

Associate of Science: Criminal Justice , 2015
Central Carolina Technical College - Sumter, SC

I earned my Associates degree in Criminal Justice through Central Carolina Technical College. I graduated in May of 2015. In the summer of 2015 I continued my education and received my Associates in Paralegal Studies that Fall.

Resume Overview

Companies Worked For:

Precision Tools Service, Inc.
Jackson EMC
J.O. Grady's
Baymont Inn and Suits

School Attended

Central Carolina Technical College

Job Titles Held:

Account Support Representative
Customer Service Representative
Bartender/Cocktail waitress
Night Auditor

Degrees

Associate of Science : Criminal Justice , 2015

Account Support Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes