6 years of experience providing customer support in a variety of environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points
being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Persuasion - Persuading others to change their minds or behavior.
Service Orientation - Actively looking for ways to help people.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose
the most appropriate one.
Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying
the best people for the job.
Time Management - Managing one's own time and the time of others.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or
services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal
services. This includes customer needs assessment, meeting quality standards for services, and evaluation
of customer satisfaction.
Administration and Management - Knowledge of business and management principles involved in strategic
planning, resource allocation, human resources modeling, leadership technique, production methods, and
coordination of people and resources.
English Language - Knowledge of the structure and content of the English language including the meaning
and spelling of words, rules of composition, and grammar.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing,
managing files and records, stenography and transcription, designing forms, and other office procedures and
Account Sales ManagerJan 2016 to Mar 2016 Maxx Sunglasses － Monument, CO
Forge relationships with clients and assist customer product functionality.
Serve as a client representative to other departments, collaborating with technical support, product development, sales, marketing and accounting.
Provide full customer service and support to resolve any escalated issues that are not fixed by customer department.
Performed daily client account tasks.
Managed and reviewed revenue forecasts on a weekly or daily basis as required.
Oversaw analysis and resolution of billing discrepancies.
Conducted performance audits on a regular basis and as needed.
Oversaw maintenance and updating of client communication logs.
Accomplishments Improvements in customer service and customer satisfaction scores Top industry rankings for quality of customer service organization Contributions to sales growth Increases in revenues, profits, and market share Individual sales and account achievements.
One of the top performers on my team.
Skills Used Customer service.
Teller Moneytree - Colorado Springs, CO - January 2015 to June 2015 Responsibilities Processed Loans Ran credit checks Processed payments Answered questions and concerns regarding account Gave information on other products and services company offered Cashed checks Accomplishments I was a fast learner, and the fast paced environment and stress did not affect me at all.
I have amazing customer service, and I build rapport very easy.
Skills Used Customer service Flexibility Team work Problem solving Critical thinking Balancing Research Customer Service Representative/AOL representative Alorica - Colorado Springs, CO - July 2014 to January 2015 Responsibilities Answered back to back calls regarding customer accounts, processed orders and payments, explained the bill as well as charges on the bill, de-escalating customers on a daily basis as well as recommending products and services company offers.
Accomplishments Was promoted to floor support immediately after getting off nesting because of my customer service and soft skills.
Skills Used Flexibility Customer Service Research Time management Soft skills Manegerial skills Confidentiality Team work Patience Information/Lending Officer PJH Lending Company - Cebu City - January 2010 to April 2013 January 2010 to April 2013 PJH Lending Company Cebu City, Cebu Receptionist/Information Was the first person spoke with to get information about our lending company's policies and how the whole process worked.
It was my job to keep the customer interested and to wheel them into a deal.
It was also my job to begin the whole process of the application.
Bachelor of Science, Nursing2013Cebu Doctors' University Mandaue CityNursing