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Account Representative/Senior Customer Service Representative Resume Example

Resume Score: 80%

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LG
ACCOUNT REPRESENTATIVE/SENIOR CUSTOMER SERVICE REPRESENTATIVE
www.linkedin.com/in/lavondaguriere
Professional Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.

Skills
  • Analytical skills
  • Detail oriented
  • Documentation
  • Forms
  • ICD10
  • Medical terminology
  • Excel
  • MS Office
  • Outlook
  • Word
  • Receiving
  • Shipping
  • Phone
  • Estimations and quotes
  • Deadline adherence
  • Scope definition
  • Heavy lifting
  • Team oversight
  • Project development
  • Safety and compliance
  • Effective communication
  • Troubleshooting and resolution
  • Correspondence management
  • Warranty processing
  • Quality control
  • Picking and packing
  • Heavy equipment operation
  • Rapport and relationship building
  • Production schedule adherence
  • Statistical and operational analysis
  • Individual and group instruction
  • Assembly procedures
  • Payments posting
  • Spreadsheet development
  • Extremely organized
  • Invoice verification
  • Packaging
  • Team leadership
  • Problem resolution
  • Troubleshooting
  • Invoice and payment processing
  • Product recommendations
  • Records management
  • Medical Records Management
  • Customer relations
  • Quality processes
  • Documentation and reporting
  • Upselling and cross-selling
  • Mastery of customer service
  • Social services knowledge
  • Ability to work independently
Work History
06/2019 to CurrentAccount Representative/Senior Customer Service RepresentativeNexRep LLC | Phoenix, AZ
  • Inbound call handling, proper documentation of accounts Account resolution and de escalating upset customers
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
01/2016 to 03/2019Accounts Receivables SpecialistCVS Health | Phoenix, AZ
  • Experience with HCFA 1500 forms, medical terminology, familiar with ICD9 & ICD10 codes Strong analytical skills and very detail oriented Experience in MS Office, specifically Excel, Outlook, and Word
  • Performed targeted collections on past due accounts aged over 30 days
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods
  • Developed team communications and information for team meetings
01/2014 to 01/2016Senior Customer Service Collections RepresentativeProgressive Financial Services | Tempe, AZ

Worked with delinquent customers to understand requirements and provide exceptional customer service.

  • Resolved challenging situations with friendly but firm strategies
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances
  • Counseled debtors on payment options and arranged installment agreements
  • Used probing techniques to determine debtors' reasons for delinquency
  • Processed payments and contracts on accounts
  • Recorded all information regarding financial status of customers
  • Negotiated to collect balance in full
  • Used skip tracing resources to locate debtors and updated information in company system
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
01/2004 to 01/2014Warehouse Team MemberWalgreens Distribution Center | Jupiter, FL
  • Was responsible for shipping and receiving orders to a chain of nationwide stores Filled multiple specific detailed and regional orders accurately Maintained daily, monthly, and yearly quotas for picked/ received shipments
  • Acknowledged All safety issues and contacted management regarding concerns and for quick resolution
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using AS400 to update system
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Simplified shipping and receiving processes, which boosted productivity
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Collaborated with management to effectively cut down on defective items in storage and in shipments
Education
1997DiplomaPeoria High School, Peoria, AZ
  • Awarded academic achievement
  • Member of Students against drunk driving
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • NexRep LLC
  • CVS Health
  • Progressive Financial Services
  • Walgreens Distribution Center

School Attended

  • Peoria High School

Job Titles Held:

  • Account Representative/Senior Customer Service Representative
  • Accounts Receivables Specialist
  • Senior Customer Service Collections Representative
  • Warehouse Team Member

Degrees

  • 1997 Diploma

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