Account Representative/Senior Customer Service Representative Resume Example

• Experience with HCFA 1500 forms, medical terminology, familiar with ICD9 & ICD10 codes Strong analytical skills and very detail oriented Experience in MS Office, specifically Excel, Outlook, and Word
• Performed targeted collections on past due accounts aged over 30 days
• Identified, researched and resolved billing variances to maintain system accuracy and currency
• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods
• Developed team communications and information for team meetings

Worked with delinquent customers to understand requirements and provide exceptional customer service.

• Resolved challenging situations with friendly but firm strategies
• Reviewed collection reports to determine status of collections and amounts of outstanding balances
• Counseled debtors on payment options and arranged installment agreements
• Used probing techniques to determine debtors' reasons for delinquency
• Processed payments and contracts on accounts
• Recorded all information regarding financial status of customers
• Negotiated to collect balance in full
• Used skip tracing resources to locate debtors and updated information in company system
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts

• Was responsible for shipping and receiving orders to a chain of nationwide stores Filled multiple specific detailed and regional orders accurately Maintained daily, monthly, and yearly quotas for picked/ received shipments
• Acknowledged All safety issues and contacted management regarding concerns and for quick resolution
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using AS400 to update system
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
• Simplified shipping and receiving processes, which boosted productivity
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management
• Collaborated with management to effectively cut down on defective items in storage and in shipments