Dynamic, energetic, and highly motivated change agent Able to work in a fast paced environment and multi task Strongly encourage team building amongst associates Detailed oriented with excellent interpersonal skills Great self-starter Provided training for new hires Excellent verbal & written communication skills Great organizational skills
Applications: Strong Microsoft Office (Excel, Word, Outlook, and Power Point)
Knowledgeable of CICS, LCBS Systems and Document Direct
Exceptional typing, data entry, 10-key, and filing skills
Extensive knowledge of office administrative duties
Good understanding of best practice in business continuity and assurance in order to protect the ability to service customers privacy and compliance
Excellent presentation skills (verbal and written) and proof reading skills
Possess strong knowledge of excellent analytical and problem solving skills
Ability to communicate effectively with upper management
Account Receivable Specialist08/2013 to CurrentLaboratory Corporation of America HoldingsGraham, NC
Communicate via telephone with a physician, insurance company and patients.
Update invoice with current billing information to bill insurance carriers Update invoice with additional information regarding secondary coverageU Understand Explanation of Benefit statements in order to bill patients Print and appeal claims for denials Understand departmental SOP's for working denials or correspondence Understand denials from carriers to determine next best action according to SOP's Utilize insurance company websites to check benefit coverage for patients.
Sales Associate08/2011 to 02/2013Banana RepublicGreensboro, NC
Responsible for generating sales by engaging and connecting with each customer in order to provide excellent customer service Utilized product knowledge to educate and inform customers in order to build sales Performed a variety of operational activities such as merchandising displays, cashiering, fitting room support and store recovery as well as engaging with customers to ensure appropriate service is being provided Responsible for driving results and enhancing the customer experience by maintaining a neat, clean and safe working and shopping environment Responsible for shipment processing, including receiving, replenishment, restocking, stockroom organization, and adhering to visual standards In addition to ensuring all styles and sizes are represented on the floor at all times.
Assistant Property Manager03/2007 to 08/2011Affordable Housing ManagementGreensboro, NC
Assist managing property and supervising 2 employees ( Maintenance Techs) Managing construction work of units, walking units to make sure all work was completed Working with the City of Greensboro on property codes and violations Annual inspections on apartments to prepare for New Year budget Quarterly inspections on Section 8 clients Using software Resident Data to screen applicants, credit, criminal, sex offenders Administrative clerical duties on a daily basis with Word, Excel, Internet, Email Processing all paperwork for the property and verifying all Leasing applicants Working with vendors on a daily basis Able to manage and produce traffic on a weekly basis Working with Greensboro Housing Authority (Section 8) Working and communicating with residents on a daily basis Ability to increase property occupancy & leasing percentages.
Assistant Property Manager03/2005 to 03/2007Alliance Management CompanyGreensboro, NC
Assist managing property and supervising 3 employees ( Maintenance Supervisor, 2 Maintenance Techs) Preparing & processing of weekly reports with AMSI & esite AMSI software (FMR report, Budget Control Ledger, EOM, SODAS, Eviction process, Rent Roll, Aged Delinquency reports) Managing construction work on units, walking units to make sure all work was completed Working with the City of Greensboro on property codes and violations Annual inspections on apartments to prepare for New Year budget Quarterly inspections on Section 8 clients Using software Resident Data to screen applicants credit, criminal, sex offenders Administrative clerical duties on a daily basis with ESITE, AMSI, Word, Excel, Internet, Email Processing all paperwork for the property and verifying all Leasing applicants (posting bills, rent) Working with vendors on a daily basis and managing budget control Marketing for the property and able to manage & produce traffic on a weekly basis Residential activities, Aware of community activities and community watch programs Working with Greensboro Housing Authority (Section 8) Working and communicating with residents on a daily basis Working with the Greensboro Police Department on Community Watch Ability to increase property occupancy & leasing percentages.
Medical Claims Specialist11/2000 to 03/2005United HealthcareGreensboro, NC
Process, analyze, examine, research, as well as using good judgment when adjusting claims for payment in regards to each circumstance.
Use policy provisions, regulatory requirements, general contract and HIPPA laws to check eligibility and benefits for various policyholders.
Requires the ability to organize time and workload to meet productivity deadlines.
Play the role of the client or patient and provider while researching claim information in the UNET system to generate approval and denial letters while meeting metric standards fro production and accuracy.
Pharmacy Technician01/1995 to 11/2000Eckerd DrugGreensboro, NC
Assist in entering patient, drug, and prescription data into the computer.
Assist in obtaining and returning medications to and from the pharmacy shelves.
Assist in counting, pouring, measuring and packaging of medication for dispensing to the patient.
Assist in answering phone, bagging of prescriptions and handling customer transactions.
Assist in receiving, verifying, pricing, and stocking of pharmaceutical and other products ordered by the pharmacy Assist in ordering, stocking and retrieving prescription containers and other supplies as required by the pharmacy.
Master's DegreeSeptember 2015Strayer UniversityGreensboro, North Carolina
MPA: Psychology Education StudiesMay 2011Guilford CollegeGreensboro, North CarolinaPsychology Education Studies
05/29/86Ben L. Smith High SchoolGreensboro, North Carolina
DiplomaWeaver Education CenterGreensboro, North Carolina
ABST Module I & II SIS & LCLS 9.0 Release Training Document Direct Training Microsoft Outlook Explanation of Benefits Rosp Training Introduction to Excel 2007 Third Party Adjustments Fun.Principle of Lean Six Sigma Yellow Belt Turnstyle Training
10-key, Administrative, administrative duties, AMSI, Benefits, billing, Budget, cashiering, CICS, clerical, Oral Communications, credit, client, clients, excellent customer service, data entry, driving, Email, filing, insurance, Ledger, letters, Managing, Marketing, merchandising, Excel, Microsoft Office, office, Microsoft Outlook, Outlook, Power Point, Word, neat, next, packaging, Police, Excellent presentation skills, pricing, problem solving skills, proof reading, receiving, Rent Roll, researching, research, sales, Secretarial, Six Sigma, SOP, Supervisor, supervising 2, supervising 3, telephone, phone, typing, websites, written