LiveCareer-Resume

account manager in customer service resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Service-driven professional with 5+ years of experience in project management stemming from a background in film production and love for the arts. A personable and reliable team player desiring opportunity to support the music and tech industry with excellent customer service, organizational, multitasking, and problem-solving skills. Comfortable learning new programs/processes and adapting to evolving business needs.

Technical Skills
  • Expertise in Microsoft Office: Excel, Word, Powerpoint, Outlook, Teams
  • Enterprise Systems: B2B CRM (Salesforce, SAP)
  • Project Management: Task Prioritization, Delegation, and Scheduling
  • Research: Source Checking, Investigating
  • Technical Troubleshooting and Creative Problem Solving
  • Phone and Email etiquette
Education and Training
CSULB - May 2018 Long Beach, Expected in Bachelor of Arts : Film And Electronic Arts - GPA :
  • Concentration as an assistant director and producer.
  • Managed logistics, film budget, and coordinated production activity.
  • Supervised cast & crew and acted as a liaison between multiple departments.
  • Planned and organized film shoots utilizing Movie Magic Scheduling, Google Suite, Microsoft Office, StudioBinder, and Slack.
  • Utilized Adobe Acrobat to create sides and mark-up script breakdowns.
  • Researched innovative apps and programs for the purpose of building and presenting an expansive library of production resources.
Experience
Elmhurst Memorial Healthcare - Account Manager in Customer Service
Oak Park, IL, 05/2020 - Current
  • Responsible for managing all international business activity for multiple high-profile distributors and assigned Enterprise Agreement customer base: including order processing, delivery schedule, invoicing, and post-delivery support for 500+ accounts.
  • Auditing purchase orders, financials, deployment worksheets, and Enterprise Agreement (EA) contracts for any discrepancies.
  • Maintaining an efficient workflow to process payments of $2 million+, insuring deadlines are met and revenue is invoiced on time for month-end and fiscal year-end metrics.
  • Communicating and collaborating with internal teams to meet business goals and objectives: GBD, Contracts and Legal, Corporate Accounts.
  • Using problem-solving and research skills to resolve technical issues and handle complex customer and internal inquiries.
  • Proactively working with distributors to build relationships, improve processes, and eliminate inefficiencies.
  • Adapting instruction in a clear manner with respect for language barrier and familiarity of business products.
  • Analyzing and developing innovative approaches to streamline the Enterprise Agreement process and develop solutions that are in line with company and division policies and procedures.
  • Individually implementing processes to help manage priorities and reinvent workflows based on portfolio changes and business needs.
  • Assisting with the education and training of new team members and providing feedback and recourses for existing colleagues.
Esri - Events Marketing Assistant
City, STATE, 12/2019 - 03/2020
  • Served as an assistant to the Events Marketing personnel and acted as a POC for stakeholders, partners, and companies interested in exhibiting or sponsoring at various Esri events.
  • Exclusively managed sponsorship fulfillment and relations for over 20 companies and vendors participating in Esri's 2020 User Conference.
  • Created and managed content deliverable schedules to coincide with design needs per phase and deadlines.
  • Handled client calls and emails responding to queries about packages, deliverable statuses, billing, and requests for assistance navigating the event websites.
  • Developed post-event surveys and reports that included client feedback, cost summaries, partner/stakeholder participation tracking, and improvement recommendations.
  • Vetted all incoming and outgoing deliverables for consistency and accuracy.
  • Utilized SAP to take large payments process invoices.
  • Worked simultaneously on multiple projects across different Esri events: Developer Summit, Partner Conference, User Conference.
Starbucks - Barista
City, STATE, 09/2018 - 12/2019
  • Took orders and collected payments in a high-volume, fast-paced environment.
  • Assisted in daily Food and Beverage inventory management & control.
  • Nurtured customer relationships to foster a welcoming community environment and improve retention rate.
  • Drove sales of company products and services by establishing good communication and assisting in the buying decision-making process.
  • Built and maintained positive relationships with peers and upper management to drive team success.

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Resume Overview

School Attended

  • CSULB - May 2018

Job Titles Held:

  • Account Manager in Customer Service
  • Events Marketing Assistant
  • Barista

Degrees

  • Bachelor of Arts

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