Exceptional customer care professional who addresses inquiries and resolves problems as they arise bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
Highly Efficient multi-tasker
Excellent Customer Service skills.
Employee training and development
Excellent Problem solver and trouble shooter.
Skilled in training and supporting others to achieve goals.
Proficient in MS Office, MR8 and various software programs.
to 11/2013 Keais Records Service – 1010 Lamar # 300,
Houston TX 77002
Communicated with Clients ( Attorneys and Paralegals) for any issues or needs they may have via Phone or Email
Created Training procedures and implemented training in communication and legal procedures.
Worked for 3 yrs as the Morale Officer finding positive ways to encourage and uplift others in their positions.
Worked with MR8 ( Medical Records 8) to create reports and follow up information for clients training them on software use.
Contacted and set up pick up of records through Notaries, Currier and Fed-X etc .
Completed weekly reports, spread sheets, etc
Administrative Assistant 08/2006
to 10/2007 Knight Engineering Services – 830 Wilson Road,
Humble TX 77345
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Produced Required reports and Certifications for the Engineer to sign using Auto Cad and Microsoft Office programs.
Compiled company information and related material and distributed it to candidates.
Researched projects, compared cost to get the best deal on required products.
Created Maps and directions for crew's to get from one assignment to another, taking into account travel time etc.
Customer Service Rep/ Expeditor11/2002
to 08/2006 Guyton Litigation Support – 340 N Sam Houston Pkwy E Ste 160 Houston,
Put together subpoena or authorization packets to send to custodians to obtain records on behalf of the clients.
Communicated by phone and electronically with custodians on a regular basis to obtain records and provide them with any needed paper work, fee's etc. to expedite records as quickly as possible.
Processed incoming records, mail and communicated to account managers what was needed to further obtain records.
Provided training assistance to new employees to help them learn to expedite needed records.
Associate of Science: Human Services / Counseling 1997Skagit Valley College -