An experienced employee benefits and insurance professional recognized for superior communication and service skills with the proven ability to multitask in fast paced environments.
Account Manager January 2012 to CurrentProvider Group － Providence, RI
Responsible for overall administration of employee benefit plans for 40 clients based in several states.
Analyze and evaluate coverage, rates and options available through various health, dental, life and disability insurance carriers to develop the most comprehensive, cost effective employee benefit packages for clients Ensure smooth transitions to new benefit plans including set up of Serve as liaison for client human resource personnel with Coordinate and conduct annual open enrollment presentations and seminars to educate employees on benefit options Advise clients on regulatory issues such as COBRA, FMLA and the Affordable Care Act Educated and assisted clients on administration and understanding of all areas of compliance including COBRA, FMLA and the Affordable Care Act Provide superior service to both employers and employees to answer benefit questions and resolve problems related to billing, claims and enrollment Process employee enrollment and changes through online health insurance carrier enrollment systems.
Field Service Representative January 2011 to January 2012Blue Cross Blue Shield of Rhode Island － Providence, RI
Served as primary point of contact for human resource administrators for open enrollment, coverage questions, claims advocacy and new business processing.
Conducted employee benefit presentations to explain Blue Cross plans and benefit changes to employees of large Rhode Island employers.
Facilitated account issue resolution with various internal departments including billing and claims.
Provided one on one employee consultation to ensure comprehension of new Blue Cross plans and funding options such as Health Savings Accounts and Flexible Spending Accounts.
Employee Benefits Advisor/Account Manager January 2006 to January 2011TBR Associates － Millis, MA
Responsible for providing client account service through interaction with human resources professionals.
Scope of service provided included review and renewal of health and welfare benefit plans, presentation of plan options and rates to senior level management and open enrollment coordination.
Provided consultative services to human resources staff at clients on all aspects of employee benefits including medical, dental, life, disability, vision and other ancillary benefits Designed and implemented cost effective benefit plans based on client's goals and strategies Facilitated Request for Proposal process with carriers and negotiated rates on behalf of clients Acted as liaison between client and insurance carriers to resolve billing and enrollment issues Developed and presented open enrollment benefit plan changes and options to client's employees via employee presentations, benefit fairs and announcements.
Group Sales Executive January 1998 to January 2001Blue Cross Blue Shield of Rhode Island － Providence, RI
Marketed and serviced Blue Cross Blue Shield Medicare plans to Rhode Island employers and individuals.
Prepared and presented materials to group retirees to educate and compare plan options.
Provided individual consultations to seniors to guide them through the complexities of the Medicare plan options.
Coordinated scheduling with local venues for insurance fairs and presentations.
Account Executive January 1987 to January 1998Blue Cross Blue Shield of Massachusetts － Boston, MA
Responsible for providing account management for major employers including negotiating renewals, leading the Request for Proposal response process and evaluating overall effectiveness of health and welfare benefit plans.
Presented health and dental renewal rates and plan options to human resources and finance staff Utilized marketing skills to cross sell additional product lines Developed and managed productive client relationships to ensure client retention Consulted with underwriting department to ensure client received competitive rates and the best overall value Resolved client conflicts on behalf of client with representatives of appropriate Blue Cross Blue Shield departments Proficient in the use of Microsoft Office products Experience with online enrollment systems of major health & dental insurance carriers.
Bachelor of Science : Health Care AdministrationStonehill CollegeHealth Care Administration
Licensed Life, Accident & Health Insurance Broker Commonwealth of Massachusetts
account management, benefits, billing, competitive, consultation, client, clients, finance, human resource, human resources, Insurance, marketing, materials, Microsoft Office products, negotiating, personnel, presentations, Proposal, scheduling, seminars, vision