Employed at Discover Financial Services for 11 years. Account Manager for Discover Card for 10 years. Last year worked for Discover Bank servicing and managing Student Loans. As a Customer Service Representative I maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. My goal was always Do The Right Thing for both the company and the customer.
Managed call flow with very low wrap time
Adherence to schedule average 98 %
Utilization average 95%
Call Quality Award
Top Collector Award
Discover Card. Bring credit card accounts current, help to manage and keep current. Provide information on programs available for those customers having financial difficulties.
Discover Student loans. Educate Customers about the process of repayment. Provided help with military and school deferments. Advised and qualified Customers with assistance when requesting forbearance programs.
Processed orders for Vitamins and Supplements
Coursework in Business at Utah Valley Technical College in Provo Utah
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