account manager customer service specialist resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Account Manager with exceptional relationship-building and project management skills. Highly motivated with an excellent work ethic and a broad range of hands-on and client-centered experience. Routinely exceeds quotas and has a keen ability to understand patron-specific needs. Adept at completing demanding assignments within crucial timelines, developing new processes through ongoing work, and conflict resolution. Detail-oriented Account Manager with 5 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Skills
Leadership Skills: Client Development, Team Building, Customer Retention, Learning and development, Analyzing Information.
Technical: Remote Desktop, MS SharePoint, MS Office 365, POS, Company specific CRM Systems.
Account Manager & Customer Service Specialist, 09/2017 - 08/2022 Islamic Food & Nutrition Council Of America – City, STATE,
Maintain and develop relationships with over 500+ major national & international IFANCA clients
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
Develop proposals, contracts and pricing for targeted accounts.
Collaborate with cross-functional teams to improve client satisfaction by 40% thru better requirement gathering.
Oversee workflows are processed within appropriate timeframes.
Proven track record of exceptional organizational, administrative and analytical skills.
Response to the needs of IFANCA's Customer Service Department by creating a feedback and compliance process and policy manual.
Client-centric and consistently resolves customer issues by identifying problems and taking appropriate corrective action.
Constant learner with a broad range of corporate and client service management experience.
Provide regular updates, respond to inquiries, and address any client concerns in a timely manner.
Work closely with the Director of Customer Service to address client concerns and coordinate meetings.
Sales Lead & Sales Associate, 07/2013 - 06/2020 Ann Taylor LOFT – City, STATE,
Helped maintain and create client relations in person, over the phone, and by email.
Manager on duty in the absence of store manager and assistant manager.
Prioritized, organized, delegated, and communicated tasks to store associates based upon store goals.
Motivated Sales associates to meet and exceed sales goal through client relations.
Replenished merchandise on sales floor and created visual concepts according to current and future stock.
Used POS system to process sales, returns, online orders and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Grew retail sales volume in assigned territory 20% through strategic budgeting and product promotion
Trained, coached and mentored new sales and current associates for maximum performance
Monitored sales team performance and provided constructive feedback
Reported sales data to upper management for review.
Lead Cashier & Sales Executive, 12/2016 - 09/2017 Joyalukkas Jewelry L.L.C – City, STATE,
Managed inventory of fine jewelry by balancing case counts on a daily basis.
Assisting customers with the selection of fine jewelry merchandise.
Maintaining the current knowledge of fine jewelry merchandise lines, product features, benefits and availability to respond to the customer.
Responsible for customer service, to assist and guide customers in all aspects of sales.
Operating cash register, completing daily sales and jewelry count reports including opening-closing along with merchandising/case display and inventory assessments.
Count funds and reconcile daily summaries of transactions to balance books.
Prepare bank deposits, balancing assigned funds as necessary.
Prepare reports, including assignment of company funds or recording of department revenues.
Reviewed and resolved differences between accounting information and cash drawer
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions
Mentored new team members on POS system operation, customer service strategies and sales goals.
Education and Training
Bachelors of Food & Nutrition Entrepreneurship: , Expected in 11/2022 - Arizona State University - Phoenix, AZ GPA: Status -
Certificate of Phlebotomy : , Expected in 05/2014 - Oakton Community College - Des Plaines, IL, GPA: Status -
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