Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated Account Manager successful at handling high account volumes and tough customers. History of working hard to achieve and exceed expectations. Expert client resolution and retention team leader.
Skills
· Account retention
· Lifecycle development
· Policy development/ implementation
· Complex problem solving
· Defect/ issue resolution
· Quality control & assurance
· Customer care
· Quality control
· Relationship management
· Office management
· Revenue generation
· CRM
· Compliance requirements
· Product management
· Market trend analysis
· Employee training & mentoring
· Fintech
· Manufacturing
· Radioactive waste calculations
· Excellent communication skills
· Strong networking skills
Experience
Account Manager Client Integration, 09/2016 to Current Arroweye Solutions – City, STATE,
Achieved client loyalty through quality, productivity, service and proactive management.
Led sales process for clients in development, implementation and direction of concepts and solutions.
Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
Maintained compliance with export guidelines and international standards.
Supported sales management initiatives to optimize business development.
Client Integration & Implementation (Fintech, Manufacturing, Regulatory, & Customer Care), Present business proposals to current and prospective clients.
Identify and assess a client's critical needs.
Identify short and long-term growth opportunities.
Attend meetings with clients and vendors to advocate on their behalf.
Keep up to date with market trend and competitor activity.
Point of contact for clients and resolve any issues that arise.
Collect and communicate customer requirements to all necessary departments.
Provide technical customer support as necessary.
Conduct regular Business Reviews with customers and suppliers.
Respond to client communications or queries.
Network with business partners, customer and potential new clients.
Contractor, Radioactive Waste Disposal , 10/2015 to 11/2016 Ingenium – City, STATE,
Conceptualized, researched, and developed a Radioactive Waste Management and Brokerage business unit and program in compliance with Ingenium’s State of California Radioactive Materials License and all local, State, and Federal regulations to facilitate a seamless integration of the program into their current Biological and Hazardous waste services footprint.
Obtained access and developed pricing strategies for final processing, reclamation and disposal through current and ongoing relationships with nation's leading Low-Level Radioactive Waste Processors.
Registered Ingenium with State, Federal, and local regulatory boards.
Trained the CEO and COO on how to conceptualize and implement a radioactive waste department to overlay into their current Biological and Hazardous waste services footprint.
Utilized specialized mathematical calculations and manipulations to ensure spot on results in a quality conscious environment for various levels of hazardous, radioactive and mixed waste packaging, shielding, and compliance during staging, loading and transport.
Provided transparent communication and training to include the CEO and COO, across multiple departments to include Operations, Logistics, Accounting, Marketing, and Customer Service while maintaining current process flows and updating upper management regarding ROI on the new department.
Established scopes of work, budgets and construction timelines to manage effective project planning.
Eliminated project lags by organizing works-in-progress and delegating tasks.
Manager, West Coast Waste Operations, 01/2012 to 08/2015 Philotechnics Ltd – City, STATE,
Upheld product quality within specific government regulations.
Translated client requests throughout the engineering and distribution departments effectively.
Performed ISO audits to ensure practices complied with European government regulations.
Worked with international clients: Mexico, Denmark, Germany, Scotland, Switzerland,and Brazil.
Collaborated extensively with engineering regarding conception of new products, manufacturing, testing, research, customer complaints, customer service, and international relations.
Managed customer incidents and provide unique and personalized solutions.
Created a Matrix of customer complaints to determine trends in product defects that allowed the company to save $250,000.00 by preemptively altering manufacturing of specific medical research equipment.
Letters of Reference and Additional Work Experience Available Upon Request.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assigned tasks to associates to fit skill levels and maximize team performance.
Education and Training
MBA: Business Management, Expected in 2011 Argosy University - San Diego, CA GPA:
Bachelor of Arts: Business Management, Expected in 2005 Art Institute - San Diego, CA GPA:
Associate of Science: Mathematical Studies, Expected in 1999 California State University - Chico, CA GPA:
Accomplishments
Collaborated with 'Four Paws' to rescue two lions out of a zoo bombed in Sudan that were starving.
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