Innovative Project Coordinator bringing 5+ years of success in directing new product launches, managing various contracts, instituting cost and schedule controls and establishing best practices.
Budgeting and forecasting
Customer relations specialist
Quality assurance and control
Purchasing and procurement
Microsoft Office Suite expert
Secured more than 85% of bids quoted, resulting in a 30% increase in company
Improved customer satisfaction ratings by 95% by implementing a
user-friendly interface. Recipient of the Excellence Client Service Award in 2014,
Account ManagerDec 2013 to Current ABBOTT LABEL - Atlanta, Georgia
Charged with managing product and business portfolios ranging up to $2M in value and driving marketing initiatives for new product and program launches for over clients annually.
Facilitate strategic planning and client engagement efforts for major client accounts (i.e., Staples, Avery-Dennison, and major pressure sensitive material resellers).
Consistently exceed the company's goal of 90% Customer Satisfaction Surveys to 95% for a 12-month score.
Ranked 7th of overall efficiency in a service pool of 300 agents.
Consistent record of top performance, the ability to drive territorial revenue growth and increase market share through effective business planning, presentation and building strong, long-term relationships.
Build high-performance sales and technical teams of up to 25 employees, attract and retain top talent to drive business goals and integrate performance-based models designed to create funnel of opportunities and sustain growth.
Define development schedules, milestones, documentation, and clarify any questions regarding clients' contracts.
Collaborate with senior executives on developing yearly profit plans totaling $100M in annual revenue for budget forecasts, product enhancements, incentive plans, and business development programs.
Customer Service AssistantSep 2012 to Oct 2013 AT&T - Birmingham, Alabama
Directed the development and implementation of regulated and non-regulated telecommunications sales functions that included creating cutting-edge interactive products and analytical tools for clients.
Oversaw customer service relationships, sales, purchasing, and distribution for southern regions.
Accountable as single source delivering clear and accurate communication during all incidents across the business and technology including senior and executive management levels.
Presented proven accomplishments within the highly competitive telecommunications and wireless industries.
Prepared and presented proposals that outlined options, detailed customer ROI and established innovative solutions to gain a competitive edge and win business for clients.
Scheduled and analyzed various financial system reports, such as daily activity reports, error/reject reports, status reports, discrepancy and mismatch reports, transaction reports, and ad hoc reports.
Monitored skills gaps to create action plans, eradicate deficits and improve complex information systems for accounts.
Prepared sales reports using business automation tracking tools and promote peak sales performance.
Special Project Manager, Lead Researcher
Program Manager, Human Resources SpecialistMay 2010 to Oct 2015 7Mindsets - Atlanta, Georgia
Lead the organization and execution of career planning and literacy educational programs for 450+ participants by providing leadership support, academic advisement, evaluation, and the successful implementation of procedures and policies.
Oversee the full responsibility of managing and directing the work and structure of programs (i.e., youth development and literacy) to encourage sponsor support.
Provide oversight of $150K dollar budget for 7 programs.
Audit students' progression and supervise data collection and analysis for annual reports.
Develop, design and disseminate survey instruments to provide analysis of unmet funding needs and deliver creative concepts for multi-branded promotions for literacy programs.
Gather corporate and foundation sponsors' data, client surveys and financial analysis to evaluate developmental areas and provide comprehensive recommendations for grants management improvement.
Assess financial and operational efficiency of on-going literacy initiatives in an effort to determine whether program objectives are being satisfied.
Maintain and improve relationships through establishing open communication with clients, corporate sponsors and cooperating agencies.
Develop relationships with benefactors and stakeholders that demanded the upmost level of confidentiality and discretion in regards to personal matters and monetary disclosures.
Youth LeaderDec 2009 to Current ELIZABETH BAPTIST CHURCH - Atlanta, Georgia
Assist Board of Directors by organizing semi-annual youth conferences and 3 city-wide meetings including facility and catering arrangements in addition to issuing invitations, coordinating speakers and monitoring event budgets.
Perform needs assessments for training areas to determine goals that support objectives and address deficits in skills and knowledge.
Redesign and facilitate trainings for 250+ participants per session.
Oversee the full responsibility of managing event orders and directing the work of the event operation's team for various programs/clientele (i.e., corporate meetings, trainings, fundraising events, and conferences).
Perform as the project planner for all special events, ceremonies and youth community engagement activities.
Re-tooled and re-launched the training curriculum which resulted in a 60% increase of participation in 12 months.
Provide expert consultation and direction for the development of comprehensive program development and management strategies to effectively generate successful outcomes.
Account SpecialistMay 2005 to Mar 2010 VALASSIS COMMUNICATIONS, INC - Austell, Georgia
Liaison, Diversity Council Chairperson Directed the implementation of a collaborative human capital platform focusing on ensuring effective management, strategic analysis and the execution of internal Learning and Development employee training programs.
Fronted strategic planning, workforce management, organizational change management and training efforts for 45+ employees, volunteers and board members.
Created, organized, and chaired the inclusion and diversity council for the Atlanta, Orlando and Miami offices.
Led departmental hiring and onboarding, talent development, coaching, and training needs coordination; also accountable for personnel issues, salary merits, and recognition efforts within company policy and guidelines.
Utilized Human Capital metrics to assure attainment of goals and quality measures of the workplace.
Directed process redesign and continuous improvement in all aspects of human capital work.
Served as a Change Manager and a committee contributor on Six Sigma lead initiatives utilizing Kaizen Methods.
Developed and disseminated communication products including media advisories, press releases, public service announcements, talking points, key messages, and information briefs to promote the organization.
Master of Science Public, Non-Profit Management, Project Management, and Human Resources Management2012NORTHEASTERN UNIVERSITY - Boston, Massachusetts MANon-Profit Management, Project Management, and Human Resources Management
Bachelor of Science2003BEREA COLLEGE - Berea, Kentucky
B.S, Business Administration, Management and Marketing Mass Communication and Public RelationsBusiness Administration, Management and Marketing Mass Communication and Public Relations
Business development, customer service, data collection, documentation, employee training, special events, executive management, financial analysis, hiring, information systems, leadership, marketing, organizing, personnel policies, program development and management, proposals, purchasing, quality, sales, sales reports, Six Sigma, strategic analysis, strategic planning, Surveys, telecommunications, annual reports
Valassis Inc., Diversity Council
*EpiCenter, Administrative Support and Program Manager
*GivingPoint, Special Projects Volunteer
Special Project Manager, Lead Researcher
Program Manager, Human Resources Specialist
Master of Science Public , Non-Profit Management, Project Management, and Human Resources Management 2012 Bachelor of Science 2003 B.S , Business Administration, Management and Marketing Mass Communication and Public Relations
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